Cloud Solution Architect Job at Microsoft Corporation (Milano, Milan)

Cloud Solution Architect

Microsoft Corporation

Location:
Italy , Milano, Milan

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is accountable for driving delivery excellence, technical quality, and operational discipline within a designated group of vendor CSAs (the POD). This position demands a strong technical foundation, advanced project management expertise, and proven leadership skills to ensure that every engagement delivered through the Success Program meets Microsoft’s highest standards for quality, consistency, and customer satisfaction. As both a technical expert and operational leader, the POD Lead oversees end-to-end delivery performance, enforces compliance with standards, and acts as a regional focal point for escalations and strategic alignment. Through hands-on engagement delivery, quality oversight, and mentoring, the POD Lead elevates both customer outcomes and team capability. It will require an investigative approach, a challenger mindset, and deep experience working with our customers in their Secured cloud environments such as GCC/H, Sovereign Cloud and more. You will work to build relationships at the local, investigate creative approaches to staffing and delivery directly to your customers in your area of expertise (Azure Resiliency, Security, and/or AI).

Job Responsibility:

Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets
Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work)
Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth
Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer
Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights
Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking
Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights
Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards
Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation
Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making
Act as a territorial leader, representing the POD in regional forums, QBRs, and stakeholder reviews
Mentor and enable vendor CSAs, local OU CSAs, and national/global teams fostering a culture of accountability, growth, and continuous improvement
Partner with CSAMs, TZ Leads, and SDMs to ensure engagement readiness, operational compliance, and business alignment
Promote knowledge sharing and collaboration across PODs and solution areas, driving operational maturity
Proactively identify systemic issues or delivery risks and collaborate with leadership to implement corrective actions
Provide structured feedback loops to IP Leads and central teams to improve delivery IP and automation opportunities
Participate in pilot programs and testing of new Success Program engagements or frameworks
Champion innovation by bringing field learnings, best practices, and process improvement ideas back into the global community

Requirements:

Proven experience in IT consulting, cloud architecture, or technical delivery leadership
Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions)
Ability to understand and apply AI concepts within customer and operational contexts
Strong project management background, including governance, reporting, and delivery lifecycle management
Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors
Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs)
Ability to communicate effectively with executive, technical, and operational stakeholders
Excellent written communication and documentation skills
able to produce high-quality customer deliverables
Experience leading or managing large-scale delivery teams under managed services or customer success models
Knowledge of SRE principles, Governance & Compliance frameworks, or Operational Resiliency practices
Proven ability to mentor and coach others in technical or delivery excellence roles
Experience with multi-partner or vendor management models
Working knowledge of Power BI, Azure DevOps, or automation tools for operational reporting and analytics
Fluency in Italian and English
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure AI Engineer Associate
ITIL® Foundation (preferably ITIL 4 Foundation)

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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