Cloud Solution Architect Job at Microsoft Corporation (São Paulo)

Job Description

We are looking for a Cloud Solution Architect (CSA), specializing in collaboration and productivity solutions, who is passionate about driving our customers’ digital transformation journey with Teams, SharePoint Online, and the broader suite of Microsoft 365 tools. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating adoption and change management by creating business value and ROI through modern workplace solutions.

Job Responsibility

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking) with minimal guidance from more experienced peers
Collaborates across Microsoft and customer/partner teams through on-strategy delivery with minimal guidance from more experienced peers to achieve customer/partner objectives and increase/partner customer satisfaction
Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
With minimal guidance from more experienced peers, prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals
Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption with minimal guidance
Continues to develop business, technical, industry, and/or enterprise knowledge and applies it to architecture or support projects with minimal guidance from more experienced peers to help meet business and information technology (IT) requirements and resolve identified constraints
Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale with minimal guidance from more experienced peers based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements with minimal guidance from more experienced peers
Contributes to the identification and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of existing architecture and digital transformation solutions to customer/partner business outcomes
Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation) with minimal guidance from more experienced peers, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals
Leveraging knowledge of change management proven practices and/or involving the change management team, contributes to helping the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage
Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution with minimal guidance from more experienced peers to increase retention and expansion opportunities
Contributes to providing feedback to Unified Delivery Team on VBDs to refine and further develop content
Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance
Learns and develops an understanding of customer goals, and contributes to the definition of customer/partner conditions of success
Addresses customer/partner dissatisfaction with minimal guidance, and may contribute to the execution of strategies to improve customer experience, value realization, and acceleration of transformation
Contributes to identifying and/or translating customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explaining why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings
Helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions with minimal guidance from more experienced peers
Builds relationships with technical decision makers (TDMs) with minimal guidance, and contributes to helping build the bridge between TDMs and business decision makers (BDMs)
Supports interactions as needed with customers/partners' key stakeholders for bridging understanding of security, compliance, operational and risk requirements
Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities leveraging relevant insights from feedback tools and systems with minimal guidance from more experienced peers
Contributes to the identification of patterns across customers/partners/territories/industries and leveraging them to develop strategic and actionable insights
May present business cases to program managers, with minimal guidance, to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate
Gains insight into solution area-specific market opportunities and initiates actions (e.g., reaching out to business stakeholders, obtaining feedback support from more experienced, technical peers) to address them with support from peers and leadership
Guides partners in developing offerings, practices, products, and solutions
Assists the partner throughout initial customer implementations
Delivers technical enablement
Identifies and focuses on opportunities that align with revenue goals
Drives growth of solution utilization pipeline with partner by unblocking technical blockers in customer deals
Provides support to partner and sales teams to clarify specific opportunities through proof of concept and technical pre-sales support
Leverages market insights and demand signals with minimal guidance to assist more experienced peers in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand
Demonstrates technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences less experienced team members to drive their own technical readiness
May act as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices
Contributes to virtual teams (v-teams) around technologies and customer/partner challenges, sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape
Demonstrates industry knowledge and helps grow recognition for Microsoft solutions by contributing to presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Supports team members on contributing to intellectual property (IP) and identifying patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models
Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams with minimal guidance from more experienced peers
Identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers with minimal guidance from more experienced peers
May contribute to the development and modification of Microsoft's structured frameworks and methodologies

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Advanced English level
5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms
Experience with Microsoft Teams administration, including user management, policies, and compliance

Nice to have

Experience working with Sharepoint, Sharepoint on line, Teams
Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support
Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams
Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams
Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs
Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use
Knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services
Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange
Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers)
Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities

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