Cloud Solution Architect - Workforce AI Job at Microsoft Corporation (Multiple Locations)

New

Cloud Solution Architect - AI Business Solutions

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience working on technical projects
Technical certifications in relevant technologies or disciplines (e.g., Azure, Amazon Web Services, Google, security certifications)
Experience with Copilot, D635, and/or Power Platform

Job Responsibility

Accelerate AI transformation and Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Microsoft AI solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
Customer Insights: Provide feedback and insights from customers back to relevant MS teams to enable continuous improvement.
Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging Microsoft’s AI Business Solutions within AI Workforce and/or AI Business Process to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft’s AI solutions value proposition. Lead architecture design sessions, address customer questions, and provide best practices for activating solutions within the customer environment.
Identify Opportunities: Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of either AI Workforce or AI Business Process technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
Learn-It-All: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot, D365, Power Platform, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
Embody our culture and values

Fulltime

Cloud Solution Architect - AI Business Solutions

We are looking for a Cloud Solution Architect – AI Business Solutions for AI Wor...

Location

United States , Multiple Locations

Salary:

85100.00 - 169800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical certifications in relevant technologies or disciplines (e.g., Azure, Amazon Web Services, Google, security certifications)
Experience with Copilot, D635, and/or Power Platform

Job Responsibility

Accelerate AI transformation and Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Microsoft AI solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
Customer Insights: Provide feedback and insights from customers back to relevant MS teams to enable continuous improvement
Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging Microsoft’s AI Business Solutions within AI Workforce and/or AI Business Process to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft’s AI solutions value proposition. Lead architecture design sessions, address customer questions, and provide best practices for activating solutions within the customer environment
Identify Opportunities: Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of either AI Workforce or AI Business Process technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP
Learn-It-All: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot, D365, Power Platform, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey

Fulltime

Cloud Solution Architect-AI Business Solutions-Modern Workforce

We are looking for a Cloud Solution Architect (CSA), specializing in AI solution...

Location

Costa Rica , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Advanced English level
Experience working with AI
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
2+ years experience working in a customer-facing role (e.g., internal and/or external)
2+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Job Responsibility

Business Impact - Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking) with minimal guidance from more experienced peers
Collaborates across Microsoft and customer/partner teams through on-strategy delivery with minimal guidance from more experienced peers to achieve customer/partner objectives and increase/partner customer satisfaction
Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
With minimal guidance from more experienced peers, prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals
Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption with minimal guidance
Continues to develop business, technical, industry, and/or enterprise knowledge and applies it to architecture or support projects with minimal guidance from more experienced peers to help meet business and information technology (IT) requirements and resolve identified constraints
Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale with minimal guidance from more experienced peers based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements with minimal guidance from more experienced peers
Contributes to the identification and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of existing architecture and digital transformation solutions to customer/partner business outcomes

Fulltime

Senior Solution Architect - AI Business Solutions

The Microsoft Federal Civilian Business Unit is looking for a Business Applicati...

Location

United States , Reston

Salary:

122500.00 - 214600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience
2+ years managing multiple projects or portfolios
1+ year(s) experience leading blended, multidisciplinary teams
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions
This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations

Job Responsibility

Serve as a trusted advisor to senior executive stakeholders (e.g., CIO, CTO, CDO, etc.), shaping enterprise-wide Business Applications, AI, and digital transformation strategies aligned to mission priorities and measurable outcomes
Influence enterprise technology direction by translating complex business, customer experience, and operational challenges into cohesive, value-driven architectures across Business Applications, data, and cloud platforms
Provide technical vision and architectural leadership for large-scale, high-impact initiatives spanning Dynamics 365, Power Platform, Copilot Studio, and integrated Azure services
Provide vision and thought leadership on the use of AI and agents, to include development, deployment and governance considerations
Define and govern end-to-end enterprise architectures that are secure, compliant, scalable, and resilient, leveraging Microsoft reference architectures, Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and industry best practices
Lead architecture design workshops and executive technical briefings to align stakeholders on target-state architectures, roadmaps, and investment priorities
Lead modernization of customer engagement and service experiences, including Contact Center transformation using Dynamics 365 Customer Service, Omnichannel, Power Platform, Copilot, and AI-driven agents
Architect integrated solutions that connect front-office customer interactions with back-office business processes, analytics, and automation to improve customer satisfaction, operational efficiency, and workforce productivity
Guide customers in adopting AI-powered agents, copilots, and workflow automation at scale, with an emphasis on governance, security, and sustainable value realization
Drive long-term customer success by ensuring architectures enable adoption, usage growth, operational excellence, and solution longevity

Fulltime

AI Workforce Architect - M365 Copilot

Our mission is to harness the power of artificial intelligence to transform the ...

Location

China , Shanghai

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
5+ years of experience in enterprise solution architecture or technical consulting, with hands-on leadership in cloud and AI solution design and delivery
Experience with the Microsoft ecosystem (Azure, Microsoft 365) is preferred
Strong technical expertise in Modern Work platforms and AI technologies, with a solid understanding of Microsoft 365 Copilot and its underlying technologies, including Microsoft Graph and OpenAI-powered services
Proven ability to design AI architectures that integrate enterprise data sources and solve complex business problems
Strong business acumen and consulting mindset, capable of engaging business decision-makers, understanding industry scenarios and pain points, and aligning technical solutions with business value and ROI
Excellent communication and collaboration skills across technical and non-technical audiences, with the ability to work effectively with sales, engineering, and product teams
Proficient in English, with the ability to consume technical documentation and collaborate with global teams

Job Responsibility

Understand customer business challenges and translate them into actionable, high-impact AI solutions
Own the end-to-end architecture design for Microsoft 365 Copilot, Copilot Chat, and custom AI Agents
Build and customize enterprise-grade AI assistants using Copilot Studio and related platforms
Serve as the technical lead during pre-sales engagements, including customer discussions, requirements clarification, solution design, and demos/PoCs
Actively participate in Microsoft internal and external AI communities by sharing best practices and creating reusable knowledge assets (IP)
Maintain a growth mindset and stay current with Microsoft 365 AI product innovations and industry trends

Fulltime

New

AI Workforce Cloud Architect

We are looking for a Global Solution Architect (CSA), specializing in AI Busines...

Location

France , Issy Les Moulineaux

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Hands on experience in AI agents development and Copilot Studio (mandatory)
Fluent English in enterprise and executive environments (mandatory)
Proven experience working in a customer-facing role (e.g., internal and/or external)
Proven experience working on technical projects, interacting with business
Demonstrated experience delivering enterprise-scale solutions with measurable business outcomes
Strong understanding and working experience of AI solutions (including OpenAI, Anthropic, Google, Glean)
Ability to work with senior executives and challenge constructively to drive clarity and alignment
Adoption and Change Manage skills (PROSCI certification or equivalent is a plus)

Job Responsibility

Accelerate Value Realization: Actively engage with CxO, business, and technical decision makers to drive intent, enablement, and usage of M365 Copilot, Copilot Chat, Agents, and related Microsoft solutions—ultimately securing long‑term customer value and renewal. Mobilize technical and sales stakeholders around new opportunities and develop customer‑specific roadmaps that drive adoption, growth, and measurable business outcomes.
Customer Satisfaction: Serve as a trusted advisor to customers by applying deep expertise in M365 Copilot and Agents to help achieve Customer Success Plan outcomes. Actively listen, challenge constructively, and guide customers toward optimal decisions that unlock value.
Usage (Cloud & Support) Growth: Develop and execute strategies that increase usage and consumption across M365 Copilot, Copilot Chat, and Agents. Lead architecture design sessions, answer technical questions, and provide best practices for activating and governing solutions within enterprise environments.
Blocker Resolution: Identify and resolve issues preventing successful go‑lives by leveraging deep expertise in M365 Copilot, Agents, governance models, and enterprise integration. Lead business and technical conversations to ensure customers realize value from their Microsoft investments while delivering work aligned to Microsoft best practices and reusable IP.
Customer Insights: Capture structured insights from customer engagements and funnel them back to engineering, product, and cross‑functional Microsoft teams to inform continuous improvement and influence product evolution.
Develop and Evolve Unified IP: Play a central role in the ongoing development, enhancement, and maintenance of our Unified portfolio. Ensure assets remain current with product innovations and field learnings, while creating structured methodologies, templates, and solution patterns validated through customer engagements.
Scale Best Practices Across the Organization: Codify and scale best practices derived from incubation and customer delivery. Transform learnings into repeatable frameworks, guidance, and artifacts that can be adopted across regions and roles.
Field Enablement and Upskilling: Enable and upskill field roles within the Customer Success Unit (CSU) by providing training, coaching, playbooks, and readiness materials. Equip CSU teams with the knowledge and confidence needed to execute AI transformation engagements effectively and consistently at scale.
Learn‑It‑All Mindset: Maintain continuous learning aligned to team priorities, evolving AI capabilities, and Customer Success objectives. Proactively deepen skills in emerging technologies, architectural patterns, and enterprise readiness areas.

Fulltime

Workforce Management Architect

We are looking for an experienced Workforce Management Architect to join our tea...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience designing and implementing Workforce Management or HR technology solutions
Strong background in enterprise architecture with SaaS and cloud integrations
Hands-on expertise with ReadyOn, Workday, and/or UKG Pro Workforce Management
Proven knowledge of complex scheduling systems, union rules, and labor forecasting
Experience creating integrations using APIs, event-driven design, and secure file exchange
Familiarity with Agile principles and architecture frameworks
Demonstrated ability to enhance operational efficiency and employee retention through technology-driven solutions
Excellent communication skills, capable of influencing stakeholders across technical and business teams

Job Responsibility

Lead the design and implementation of HR and Workforce Management systems architecture, integrating tools such as Workday, UKG Pro and others
Develop and manage system integrations, APIs, and data models to ensure seamless interoperability
Create frameworks to support AI-driven labor forecasting and scheduling optimization
Collaborate with cross-functional teams to align technical solutions with business needs
Oversee governance, configuration standards, and lifecycle management for HR systems
Partner with enterprise architecture, security, and infrastructure teams to maintain compliance and system performance
Stay updated on emerging trends in workforce management technology, including AI-enabled tools
Drive innovation in workforce scheduling to improve employee retention and operational efficiency
Provide technical leadership in developing integrations using APIs, event-driven designs, and secure exchange models
Ensure solutions adhere to union rule compliance and complex scheduling requirements

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Director of Corporate IT

Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and ...

Location

United States , San Francisco

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience working in IT operations, overseeing large information technology projects
6+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Proven experience in operating and managing security, automation technology, and automation programs
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience with agile and scrum methodologies
Bachelor's degree in computer science (or a related field) or equivalent work experience
Experience working within high-growth, cloud-first (AWS), B2B SaaS companies
Excellent leadership, decision-making, and project management skills
Excellent communication and influencing skills
Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom

Job Responsibility

Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization
Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded
Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Cloud Solution Architect - Workforce AI

Microsoft Corporation

Location:
United States , Multiple Locations

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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