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We are looking for a Cloud Solution Architect (CSA) - SharePoint, who is passionate about driving our customers’ business applications & AI transformation on the Microsoft platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. As a Cloud Solution Architect (CSA) – SharePoint you will be a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s SharePoint solutions, including M365, PowerShell, Data Security and Governance, SQL, Azure Infrastructure, Microsoft 365 Backup and Cloud Adoption Framework.
Job Responsibility:
Customer Centric: Drive positive Customer Satisfaction and become a trusted advisor to customers and partners by leveraging Microsoft SharePoint expertise to enable defined Customer Success Plan outcomes
Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft teams to enable continuous improvement
Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Microsoft SharePoint, securing long-term customer renewal
Business Impact - Usage (Cloud & Support) Growth: Identify and develop opportunities to drive Customer Success by working with business and technical decision-makers to communicate the value of Microsoft SharePoint solutions and help customers maximize their technology investments
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Microsoft SharePoint products & technical subject matter expertise
Learn-It-All: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as SharePoint management, virtualization, AI integration, business value realization, and adoption and change management
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey
Embody our culture and values
Requirements:
Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
Nice to have:
Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical certifications in relevant technologies or disciplines (SharePoint, Microsoft 365, or related technologies)
Knowledge of SharePoint, Microsoft 365, PowerShell, Data Security and Governance, SQL, Azure Infrastructure, Microsoft 365 Backup, Cloud Adoption Framework, etc.