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Our mission is to protect customers from cybersecurity threats. Our vision is to deliver a comprehensive AI-driven security stack that provides best-in-class protection. Our Threat Protection strategy at Microsoft spans multiple products and services, providing state-of-the-art protection across the entire digital estate. We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Purview Data Security, Sentinel and Defender XDR solutions and services. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. Our Security CSAs work with Enterprise level customers on the bleeding edge of our Security solution stack.
Job Responsibility:
Customer Centricity: Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor
Customer/Partner Insights - Provide feedback & insights from customers/partners
Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap
Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings
Business Impact: Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments
Identify resolutions to Customer blockers by leveraging SA subject matter expertise
Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework
Technical Leadership: Learn It All – Align individual skilling to team/area demands & Customer Success goals
Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes
Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment
Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions with the Microsoft Security platform
Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Business fluency in English and Japanese is required
Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following domains: Data Security – DLP, MIP and IRM
SIEM and Cloud Security Analytics
Security Operations Center (SOC)
Extended Detection and Response (XDR)
Identity
proven ability to map the customer’s needs to technical solutions
Strong technical understanding of Microsoft Security Solutions and of competitors
Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
Demonstrated technical leadership in previous roles
Able to quickly resolve customer escalations by coordinating appropriate resources as needed
Nice to have:
Certification in one or more of the following technologies preferred: Microsoft Security architecture, CISSP, CCSP or equivalent
Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers
Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders
Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues
Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers