Cloud Solution Architect - Partner Practice Development

Partner Practice Builder Lead CSA is responsible for building thriving Customer Success Practices in CSP Partner organizations that deliver measurable outcomes across Support, Azure, ABS, and Security Practices. This role will include end-to-end development of 1-2 Practice Builders including Reporting, Capability and Maturity Assessments, Action Planning, and Execution through MBRs with Partner stakeholders and quarterly Roundtables with Partner executives. This role will develop requirements for standard reports, build capability and maturity assessment questionnaire, CSAM Action Planning Playbook, and approach for logging CSAM & Partner commitments in Partner Success Plans. Practice Lead will consolidate partner feedback on Practice Builder experience and share it with Global Solution Area and Support teams so they can develop IP & Skilling collateral where gaps exist. This role will also develop the CSAM playbook with clear mapping of enablement collateral (VBD, Webinar, Tech Talks, etc.) to attributes in Support Capability and Maturity Assessment. Practice Lead will work closely with GCS Global Solution Area and USG VAS teams to identify business and technical IP that is aligned with Solution Area priorities and Top Call Drivers. Once identified, the role will develop targeted skilling and solutions that can be delivered to partners to reduce Escalation Rate and Accelerate consumption and usage in the CSP business. This role will develop a V-Team across CSS ICT, Supportability, NSDI, Product Groups, CSA, and GCS GSA teams and leverage IP, Knowledge Bases, & Best Practices to upskill partners. Practice Lead will develop 1: many and Agentic experiences to ensure optimal delivery cost structure. Practice Lead is Responsible for identifying and reporting ROI KPIs so leadership teams can consistently fine tune investment in practice building through UFP Proactive Credits.