Cloud Solution Architect - Partner Practice Building & IP Development

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. IP Governance Lead CSA for Support, Azure, ABS, and Security is responsible for mapping existing Skilling and IP in the Solutions Catalog to Attributes in the Partner Maturity Framework. IP Governance CSA consistently gathers feedback from Service Delivery leaders in Partner organizations and Top 50 Partner CSAMs to identify gaps in IP. Based on these gaps, the IP Governance CSA works with Global Customer Success (GCS) Global Solution Area (GSA) and Customer Service & Support (CSS) teams to develop new IP and Skilling. This role also partners closely with the Partner Success Manager (PSM) community to deliver Skilling to Partners through 1: many motion and with CSA community to deliver IP to partners. The role gathers feedback from CSAMs and Partners on IP deliveries from CSAs and Skilling deliveries from PSMs and provides that feedback to CSA and PSM role owners to identify areas of CSA and PSM improvement. IP Governance CSA is also responsible for deeply understanding the GSA roadmap for Proactive priorities for the Solutions Portfolio and publicly available skilling collateral. In turn, the role ensures Top 50 CSP partners fully understand the roadmap for Solutions Portfolio priorities by developing bi-annual roadmap updates for Solution Areas. The role works with Practice Builder CSA counterpart to develop the CSAM Playbook for Practice Builder Action Planning by mapping deliveries to maturity attributes and strategic workload priorities. They serve as a trusted advisor to Top 50 CSA Partner CSAMs to help map skilling and IP to gaps in Partner maturity. The role identifies the most common gaps in Partner maturity and develops 1: many IP/Skilling and Agentic experiences to close gaps. The role meets with 25% of Partner Service Delivery leaders for Top 50 CSP Partners Quarterly. IP Governance CSA is responsible for developing measures to track increase in Enhanced offtake and report monthly on progress. Other core role indicators include # of Skilling & IP developed, and # of Skilling/IP delivered to Partners. The role also develops 1: many IP governance to standardize the approach across solution areas. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.