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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Cloud Solution Architect - Microsoft Teams

Brazil, Multiple Locations · Job Posted February 13, 2026
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Job Description

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Job Responsibility

  • Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions)
  • Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans
  • Identify and manage goals and opportunities across Teams to improve the customer environment or call quality
  • Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs
  • Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience
  • Apply lessons learned for continuous process and delivery improvement for the customer
  • Engage in meetings with customers and account teams to articulate service offerings
  • Share and gain knowledge through communities
  • Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
  • Embody our culture and values

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
  • Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
  • 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience
  • Required languages: Portuguese and English (Desirable: Spanish)
  • 5+ years of Teams/Skype for Business related experience with more than one of the following technologies
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • 5+ years of Teams/Skype related experience with at least 2 of the following: Cloud Products
  • Experience with Microsoft Server products, and cloud products like Microsoft Teams
  • Networking and connectivity to O365 and/or Azure clouds
  • Experience with supporting, planning and implementation of Office 365 products including Enterprise Voice, Conferencing, client connectivity, UM, and other Teams features
  • Experience with Messaging and Active Directory Federation Services technologies
  • SharePoint Online and One Drive for business administration
  • Experience with Hybrid Directory Services technologies including ADFS and Azure AD
  • Knowledge of Office 365 product capabilities, troubleshooting, and monitoring tools
  • Experience with troubleshooting, configuring, and supporting Hybrid environments
  • Experience with Voice over IP (VoIP) Services
  • Certification in Microsoft and other Cloud Technologies
  • Proven troubleshooting skills and experience with Teams and Skype
  • Ability to develop strategic ongoing customer relationships to gain the trust and respect of customers
  • Proven ability to handle difficult and sensitive customer situations, lead projects and motivate others
  • Experience with supporting and engaging with Fortune 500 IT and business leaders
  • Working experience with Microsoft Cloud based solutions in large enterprise environments

Nice to have

Spanish language skills

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