Cloud Solution Architect

Cloud Solution Architect - Microsoft Teams

Microsoft Corporation

Location:
United States , Multiple Locations

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

85100.00 - 169800.00 USD / Year

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Job Description:

We are looking for a Cloud Solution Architect (CSA) - Microsoft Teams who is passionate about driving our customers’ business applications & AI transformation on the Microsoft platform. This is a customer-facing role helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. As a Cloud Solution Architect (CSA) - Microsoft Teams you will be a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s Teams solutions, including M365, Teams App Deployment & Management, Power Platform, Networking, and Cloud Adoption Framework.

Job Responsibility:

Customer Centric: Drive Customer Satisfaction by serving as a trusted advisor to customers and partners leveraging Microsoft Teams expertise to deliver defined Customer Success Plan outcomes. Actively listen and thoughtfully challenge to achieve the best results
Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft teams to enable continuous improvement
Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Microsoft Teams, securing long-term customer renewal. Galvanize technical and sales experts on additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
Business Impact - Usage (Cloud & Support) Growth: Identify and develop opportunities to drive Customer Success by working with business and technical decision makers to communicate the value of Microsoft Teams solutions and help customers maximize their technical investments
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Microsoft Teams & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP
Learn-It-All: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Microsoft Teams management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey
Embody our culture and values

Requirements:

Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties

Nice to have:

Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical certifications in relevant technologies or disciplines (e.g., Microsoft 365, Teams or Modern Work)
Knowledge of Microsoft Teams, M365, Teams App Deployment & Management, Power Platform, Networking, Cloud Adoption Framework, etc.

Additional Information:

Job Posted:
March 01, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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