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We are looking to hire a Cloud Solution Architect-Manager (CSA-M) to join our diverse, talented, high performance, and innovative team, focused on driving rapid cloud solutions on Azure via the Cloud Accelerate Factory. A Cloud Solution Architect-Manager (CSA-M) within the Cloud & AI Platforms Global Customer Success team focused on helping customer jumpstart Azure projects with zero-cost deployment assistance by leveraging the Cloud Accelerate Factory, also known as the Factory. The Cloud Accelerate Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Accelerate Factory provides opportunity to drive feedback into Microsoft’s core product teams to help improve our platform. CSA-M’s operate globally and engage directly with customers. It is a leadership role, guiding Individual Contributors across design, build, and production. It requires candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.
Job Responsibility:
Leadership & Strategy – model, coach, and care for your team, fostering a high-performance culture
guide the execution of technology strategy and digital transformation across strategic accounts
Talent Management – build and nurture a talented, diverse team through inclusive hiring practices
Deliver Results Through Collaboration – act as a trusted advisor and technical subject matter expert to Technical Decision Makers (TDMs)
drive the execution of Microsoft’s priorities by developing and executing a clear team strategy
Customer-Centric Approach: end-to-end ownership of Factory engagements to help customers jumpstart their Azure projects
Provide Factory delivery oversight
Deliver proactive portfolio management for Factory engagements
Business Impact: Deliver Customer success on the Microsoft Cloud & AI Platforms
Accountable for working with internal Microsoft stakeholders
Orchestrate effective execution of Partner + Factory delivery
Drive the acceleration and removal of delivery blockers for Factory projects
Technical Leadership: leverage deep technical expertise in IP solutions and services development
stay current on emerging technologies and industry trends
Act as a Cloud Factory Lead to assist customers in Factory delivery projects
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
3+ years people management experience, including managing consultant practice managers, technical sales managers, support managers and/or technical architect managers
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Nice to have:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers