Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. As a Cloud Solution Architect Manager for AI‑first Early‑in‑Career (EiC) talent, you will cultivate and lead a team of emerging technical professionals who deliver customer‑facing AI solutions across Azure Cloud, Modern Work, Security, and Copilot. You will empower early‑in‑career career CSAs to rapidly build capability, become customer facing within months, and deliver consistent, high‑quality AI engagements. This opportunity will allow you to: Accelerate your leadership impact by shaping the next generation of AI‑skilled customer architects. Develop deep expertise in AI‑enabled delivery models across Microsoft Cloud, Modern Work, Copilot, and Security. Hone your ability to build scalable learning, coaching, and operational frameworks aligned to our AI‑native workforce transformation. This role is 100% Microsoft onsite or customer site only. As an AI Cloud Solution Architect Manager, you will lead a team of people who enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging both business and technical expertise, you will coach Early‑in‑Career CSAs to ensure customers gain value from AI solutions across Azure, Security, M365/Copilot, and AI Business Process. You will play a pivotal role in Microsoft’s evolving Small Medium Enterprise & Channel (SME&C) Customer Success Unit (CSU), delivering success through empowerment and accountability, by modeling, coaching, and caring, while embedding a culture of technical intensity and customer‑obsessed execution. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
