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As a Cloud Solution Architect Manager for AI‑first Early‑in‑Career (EiC) talent, you will cultivate and lead a team of emerging technical professionals who deliver customer‑facing AI solutions across Azure Cloud, Modern Work, Security, and Copilot. You will empower early‑in-career career CSAs to rapidly build capability, become customer facing within months, and deliver consistent, high‑quality AI engagements. This opportunity will allow you to: Accelerate your leadership impact by shaping the next generation of AI‑skilled customer architects. Develop deep expertise in AI‑enabled delivery models across Microsoft Cloud, Modern Work, Copilot, and Security. Hone your ability to build scalable learning, coaching, and operational frameworks aligned to our AI‑native workforce transformation.
Job Responsibility:
Early-in-Career Talent Development: Build and execute structured ramp frameworks (training → shadowing → co-delivery → independent delivery) to prepare EiC CSAs to become customer facing billable deliveries within months. Provide consistent coaching, technical guidance, and performance feedback to accelerate capability in AI, Cloud, Modern Work, Copilot, and Security
Customer & AI Engagement Excellence: Guide your team to deliver customer value through AI deliveries for M365 Copilot, Copilot Studio, Azure OpenAI-based solutions, Defender security insights, and Azure. Ensure every customer interaction drives usage, satisfaction, and measurable outcomes
Strategic AI Leadership: Lead your team to deliver an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio, and Power Platform, ensuring alignment with AI Business Solutions' goals
Operational Excellence & Metrics: Establish disciplined rhythms of business (ROB), drive milestone hygiene, and ensure accurate tracking of KPIs including usage, MAU, consumed revenue, customer outcomes, and readiness milestones for early-career talent
Skilling & Continuous Learning: Cultivate a culture of learning using programs such as Tech Boost, Tech Excel, Tech Connect, and hands-on AI labs. Ensure EiC CSAs develop technical confidence across Azure, Modern Work, Copilot, and Security workloads
Unified Delivery Model: Partner across CSAM, engineering, partner, and sales teams to ensure a consistent customer journey, leveraging Unified EDE/DE involvement and ensuring seamless transitions throughout the delivery lifecycle
Account Targeting & Impact: Prioritize high-opportunity customer scenarios where EiC AI talent can drive rapid value, usage acceleration, and operational impact across the portfolio
Requirements:
Proven people management or talent development experience, including managing consultant practice managers, technical sales, and/or technical architects
Proven experience delivering or leading teams through customer-facing technical AI engagements (e.g., Azure OpenAI, Copilot, AI apps/agents, AI-assisted delivery) directly with customers, including design, implementation, troubleshooting, and value-realization
Experience building, coaching, and scaling new teams, ideally Early-in-Career (EiC/EIP) talent, including ramp plans, skill development, and establishing delivery readiness within structured timeframes
Direct customer technical delivery experience in AI (preferred depth: Copilot, Azure OpenAI, AI modernization, agentic patterns, AI-assisted delivery)
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)