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As a Cloud Solution Architect Manager, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments. As a CSA Manager, your role is pivotal in driving the success of the AI Business Solutions Customer Success Unit (CSU). You as a people manager, will deliver success through empowerment and accountability by modeling, coaching and caring.
Job Responsibility:
Early-in-Career Talent Development: Build and execute structured ramp frameworks (training → shadowing → co-delivery → independent delivery) to prepare EiC CSAs to become customer facing billable deliveries within months. Provide consistent coaching, technical guidance, and performance feedback to accelerate capability in AI, Cloud, Modern Work, Copilot, and Security
Customer & AI Engagement Excellence: Guide your team to deliver customer value through AI deliveries for M365 Copilot, Copilot Studio, Azure OpenAI-based solutions, Defender security insights, and Azure. Ensure every customer interaction drives usage, satisfaction, and measurable outcomes
Strategic AI Leadership: Lead your team to deliver an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio, and Power Platform, ensuring alignment with AI Business Solutions' goals
Operational Excellence & Metrics: Establish disciplined rhythms of business (ROB), drive milestone hygiene, and ensure accurate tracking of KPIs including usage, MAU, consumed revenue, customer outcomes, and readiness milestones for early-career talent
Skilling & Continuous Learning: Cultivate a culture of learning using programs such as Tech Boost, Tech Excel, Tech Connect, and hands-on AI labs. Ensure EiC CSAs develop technical confidence across Azure, Modern Work, Copilot, and Security workloads
Unified Delivery Model: Partner across CSAM, engineering, partner, and sales teams to ensure a consistent customer journey, leveraging Unified EDE/DE involvement and ensuring seamless transitions throughout the delivery lifecycle
Account Targeting & Impact: Prioritize high-opportunity customer scenarios where EiC AI talent can drive rapid value, usage acceleration, and operational impact across the portfolio
Requirements:
Proven people management or talent development experience, including managing consultant practice managers, technical sales, and/or technical architects
Proven experience delivering or leading teams through customer-facing technical AI engagements (e.g., Azure OpenAI, Copilot, AI apps/agents, AI-assisted delivery) directly with customers, including design, implementation, troubleshooting, and value-realization
Nice to have:
Experience building, coaching, and scaling new teams, ideally Early-in-Career (EiC/EIP) talent, including ramp plans, skill development, and establishing delivery readiness within structured timeframes
Direct customer technical delivery experience in AI (preferred depth: Copilot, Azure OpenAI, AI modernization, agentic patterns, AI-assisted delivery)
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)