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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. As part of the UK Customer Success Unit you will have the opportunity to empower the largest Enterprise customers in the UK to take advantage of the Azure platform. Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. This is a customer facing role, delivering to customers across Industries to enable Customer Success, through migration and adoption of the Azure Platform and technologies and leveraging WW Best Practices. We are looking for a great problem solver who is highly proactive, plans for pitfalls, prioritises ruthlessly for impact and who loves working with technology and customers. If you are looking to develop your Azure skills, we would love to teach you, so you can be successful in this role. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Responsibility:
Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor
Customer/Partner Insights - Provide feedback & insights from customers/partners
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments
Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP
Trusted Advisor - guide customer journeys to our Cloud & ready them to innovate with AI, providing thought leadership by constructively challenging customer thinking, applying knowledge of their situation, Azure Infra subject matter expertise, IP & industry/market insights and through delivery of WW Microsoft best practices, such as Well Architected Framework Value Based Deliveries
Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes
Requirements:
Strong and proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting or related field
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Experience in Cloud Infrastructure, plus one or more of the following highly desirable: Technology Solutions
Networking
Virtualisation Technologies
Open Source
Nice to have:
Professional Experience – Proven success in technology sector with either technical sales, projects, architecture, design, implementation, and/or delivery support
Relationship Building - Proven track record of building deep technical relationships with people, experience in managing various stakeholder relationships to get consensus on solution/projects
Problem Solving - Passion and ability to solve technical problems
Collaboration and Communication - Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects
Technical - Technical experience and knowledge in Well Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management