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Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers
Job Responsibility:
Delivers solutions in line with company methodologies
Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale
Anticipates, identifies, escalates, and mitigates blockers using appropriate tools
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Leverages market insights and demand signals
Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape
Proactively identifies and anticipates gaps that enable solutions to scale across customers
Proactively acts as the voice of the customer/partner
Drives self and guides other team members to focus on customer/partner experience
Identifies and directs attention to multiple, strategic opportunities
Understands and anticipates solution area-specific market opportunities
Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling
Leads, mentors, and may assemble virtual teams (v-teams) around technologies and customer/partner challenges
Proactively identifies and anticipates gaps through delivery
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience leading technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Significant experience managing or deploying HPC Workload is required