Cloud Solution Architect Dynamics 365

• Gathers customer/partner insights, and maps architecture and digital transformation solutions to customer/partner business outcomes
• Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams
• Represents the customer/partner to internal teams to shape products and services
• Advocates for the customer/partner and shares customer success stories
• Guides other team members to focus on customer/partner experience through efficient delivery
• Supports definition of customer/partner conditions of success
• Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience
• Actively listens and respectfully challenges customers/partners when going in the wrong direction
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers
• Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors to identify growth opportunities
• Contributes to increase in consumption and aligns with Customer Success Account Management on customer/partner priorities
• Drives architecture design, resiliency reviews, and technical optimization
• Consults and provides thought leadership for technical solution design, development, and deployment
• Understands industry trends and the competitor's architecture solutions
• Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team
• Proactively develops technical and professional learning and development plan
• Acts as a mentor and role model to less experienced colleagues
• Shares ideas, insights, and strategic technical input with technical teams
• Participates in external technical community events
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes
• Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team
• Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• Technical Certification on CRM and ERP (e.g., Microsoft Certified: Dynamics 365)
• Prior experience on Dynamics 365 Customer Engagement and Power Platform

Experience on additional modules such as Dynamics 365 Sales, Service, and Marketing is a big plus