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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Cloud Solution Architect Dynamics 365

Australia, Sydney · Job Posted January 30, 2026
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Job Description

The Cloud Solution Architecture role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes.

Job Responsibility

  • Gathers customer/partner insights, and maps architecture and digital transformation solutions to customer/partner business outcomes
  • Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams
  • Represents the customer/partner to internal teams to shape products and services
  • Advocates for the customer/partner and shares customer success stories
  • Guides other team members to focus on customer/partner experience through efficient delivery
  • Supports definition of customer/partner conditions of success
  • Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience
  • Actively listens and respectfully challenges customers/partners when going in the wrong direction
  • Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers
  • Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements
  • Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors to identify growth opportunities
  • Contributes to increase in consumption and aligns with Customer Success Account Management on customer/partner priorities
  • Drives architecture design, resiliency reviews, and technical optimization
  • Consults and provides thought leadership for technical solution design, development, and deployment
  • Understands industry trends and the competitor's architecture solutions
  • Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team
  • Proactively develops technical and professional learning and development plan
  • Acts as a mentor and role model to less experienced colleagues
  • Shares ideas, insights, and strategic technical input with technical teams
  • Participates in external technical community events
  • Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes
  • Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team
  • Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • Technical Certification on CRM and ERP (e.g., Microsoft Certified: Dynamics 365)
  • Prior experience on Dynamics 365 Customer Engagement and Power Platform

Nice to have

Experience on additional modules such as Dynamics 365 Sales, Service, and Marketing is a big plus

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