CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Cloud Solution Architect Dynamics 365 CRM & ERP

Italy, Multiple Locations · Job Posted May 28, 2026
Apply Position
Job Link Share

Job Description

As a Cloud Solution Architect (CSA) – Dynamics 365 in Microsoft Global Delivery, you will provide deep technical expertise across Dynamics 365 CRM and ERP workloads, supporting enterprise customers in the design, deployment, optimization, and operation of business applications at scale. You will work with complex enterprise environments, helping customers stabilize, modernize, and optimize Dynamics 365 Sales, Customer Service, Finance, and Supply Chain Management, as well as legacy Dynamics AX and Dynamics CRM platforms. This role focuses on non-AI, governance, optimization, and operational excellence scenarios delivered at scale by CSA Global Delivery.

Job Responsibility

  • Act as a technical authority for Dynamics 365 CRM & ERP workloads
  • Design, deploy, and support enterprise-scale Dynamics 365 solutions, including: Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Finance
  • Dynamics 365 Supply Chain Management
  • Support customers running legacy Dynamics AX and Dynamics CRM, including upgrade and transition scenarios
  • Troubleshoot and resolve complex functional and technical issues across D365 applications
  • Lead and support: Environment configuration and optimization
  • Performance, stability, and scalability improvements
  • Security, roles, permissions, and compliance alignment
  • Support integration scenarios across D365 workloads and related enterprise systems
  • Collaborate with internal Microsoft teams to deliver repeatable, high-quality Global Delivery outcomes
  • Contribute to technical documentation, best practices, and knowledge sharing within the CSA GD community

Requirements

  • Strong experience in one or more of the following areas is required: Dynamics 365 CRM & ERP workloads, including: Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Finance
  • Dynamics 365 Supply Chain Management
  • Experience supporting enterprise Dynamics environments (complex, multi-entity, multi-region)
  • Hands-on experience with Dynamics AX and/or Dynamics CRM (on-prem or hybrid)
  • Troubleshooting functional and technical issues in Dynamics 365 applications
  • Understanding of security models, roles, permissions, and access control in D365
  • Experience working in Enterprise environments
  • Fluent Italian is mandatory

Nice to have

  • Power Platform: Power Apps
  • Power Automate
  • Power Platform governance and integration
  • Dataverse: Data model understanding
  • Security roles and table permissions
  • Integration with Dynamics 365 workloads
  • Integration experience with external systems and data sources
  • Exposure to application lifecycle management (ALM) for Dynamics and Power Platform
  • Understanding of Microsoft 365 and Azure integration patterns (contextual, not mandatory)
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Cloud Solution Architect Dynamics 365 CRM & ERP

8 matching positions

Cloud Solution Architect Dynamics 365

The Cloud Solution Architecture role involves gathering customer insights, mappi...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • Technical Certification on CRM and ERP (e.g., Microsoft Certified: Dynamics 365)
  • Prior experience on Dynamics 365 Customer Engagement and Power Platform
Job Responsibility
Job Responsibility
  • Gathers customer/partner insights, and maps architecture and digital transformation solutions to customer/partner business outcomes
  • Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams
  • Represents the customer/partner to internal teams to shape products and services
  • Advocates for the customer/partner and shares customer success stories
  • Guides other team members to focus on customer/partner experience through efficient delivery
  • Supports definition of customer/partner conditions of success
  • Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience
  • Actively listens and respectfully challenges customers/partners when going in the wrong direction
  • Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers
  • Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements
  • Fulltime
Read More
Arrow Right

Dynamics 365 Technical Solution Architect

We are looking for a seasoned Technical Solution Architect with deep expertise i...
Location
Location
Salary
Salary:
Not provided
itransition.com Logo
Itransition
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on experience with Microsoft Dynamics 365 Finance & Supply Chain Management (F&O)
  • Strong background in X++ development and D365 technical architecture patterns
  • Deep knowledge of D365 extensibility: extensions (no overlayering), event handlers, CoC (Chain of Command)
  • Mastery of Data Entities, DIXF/Data Management Framework, and Business Events
  • Experience with Lifecycle Services (LCS), Visual Studio, and Azure DevOps for D365 ALM
  • Familiarity with D365 performance tooling: Trace Parser, SQL insights, LCS monitoring
  • Proven experience designing enterprise integrations using Azure Integration Services (Logic Apps, Functions, Service Bus, APIM, Event Grid, Data Factory)
  • Strong understanding of synchronous vs. asynchronous integration patterns and when to apply each
  • Hands-on experience with OData, REST APIs, and SOAP-based integrations in D365 context
  • Experience with Dual-write / Dataverse integration scenarios
Job Responsibility
Job Responsibility
  • Design end-to-end technical architecture for D365 F&SCM solutions, including integration landscape, data architecture, and customisation strategy
  • Produce Solution Blueprint documents, architecture decision records (ADRs), and technical design documents
  • Define and enforce best practices for development, extensions (no overlayering), and system performance
  • Ensure solutions are scalable, maintainable, secure, and aligned with Microsoft's recommended methods
  • Conduct fit/gap analysis and translate business requirements into technical designs
  • Own the integration architecture across all workstreams — ERP to ERP, ERP to CRM, ERP to third-party, and cloud-native services
  • Design data migration strategies and govern data quality and data architecture throughout the project lifecycle
  • Define and review integration security, error handling, retry logic, and operational monitoring
  • Evaluate and recommend Azure Integration Services components appropriate to each use case
  • Provide technical oversight and mentoring to development and integration teams
What we offer
What we offer
  • Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
  • Competitive compensation that depends on your qualification and skills
  • Career development system with clear skill qualifications
  • Flexible working hours aligned to your schedule
  • Options to work remotely
  • Corporate medical insurance covering services of private and public medical centers
  • English courses online
  • Corporate parties and events for employees and their children
  • Internal conferences, workshops and meetups for learning and experience sharing
  • Gym membership compensation
Read More
Arrow Right

Cloud Solution Architect- AI Business Process

Our purpose is to empower organizations to transform the way they work by harnes...
Location
Location
United States , Multiple Locations
Salary
Salary:
85100.00 - 169800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Authorization to work in the United States that does not now or in the future require employer sponsorship
  • 4+ years experience working in a customer-facing role
  • 4+ years experience leading technical projects
  • 1+ year experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments
  • 4+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications
  • Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent agents for business processes
Job Responsibility
Job Responsibility
  • Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes
  • Provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement
  • Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency, and organizational/operational excellence
  • Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of AI Business Process solutions and technical subject matter expertise
  • Lead the technical conversations with customers to drive value from their MS investments
  • Deliver all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP)
  • Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customers transformation journey
  • Fulltime
Read More
Arrow Right

Portal Solutions Architect

The Portal Solutions Architect is a highly visible, cross-functional leader who ...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five plus years designing and supporting secure, scalable, and maintainable cloud-based solutions (Azure preferred)
  • Five plus years working knowledge of modern web application architectures, including frontend frameworks (e.g., React), backend technologies (C#), and RESTful APIs, sufficient to guide teams, review designs, and make sound architectural decisions
  • Solid understanding of the software development life cycle (SDLC) and experience partnering with product, PMO, QA, and operations teams to deliver outcomes
  • Familiarity with PHP code
Job Responsibility
Job Responsibility
  • Technical & Architectural Leadership: Own the architectural vision and technical direction for portal solutions built primarily on Microsoft cloud and business application technologies (Azure, Dynamics 365 CRM and Business Central), guiding internal and external development teams, reviewing designs, and ensuring best practices in security, scalability, and maintainability
  • Solution Design & Prototyping: Lead the design of complex web applications and integrations, providing architectural guidance and hands-on support for proof-of-concepts and critical-path issues when needed
  • Integration Oversight: Oversee integrations across web applications and enterprise platforms, including APIs, Azure services, identity and SSO (Entra ID, OAuth, SAML), CRM, ERP, and Power Platform solutions, ensuring secure, reliable, and loosely coupled system design
  • Delivery Partnership & Risk Management: Collaborate with the PMO to support delivery timelines and execution, while maintaining ownership of technical dependencies, architectural decisions, and risk mitigation strategies
  • Quality & Continuous Improvement: Partner with QA and internal teams to ensure high-quality delivery, participate in design and code reviews, and drive continuous improvement through retrospectives and process enhancements
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Business Applications Architect

Robert Half is seeking an experienced Business Applications Architect to lead th...
Location
Location
United States , Green Bay
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience designing and implementing ERP or enterprise business application solutions
  • Strong expertise with at least one major ERP platform (Microsoft Dynamics 365 Finance & Supply Chain Management preferred
  • SAP, Oracle, Dynamics AX, or Business Central also acceptable)
  • Experience supporting multi-entity, multi-business-unit, and multi-geography environments
  • Solid understanding of finance, supply chain, and operational business processes
  • Hands-on experience with cloud-based ERP platforms and hybrid system architectures
  • Proficiency with integration technologies, including APIs, middleware, and ETL tools
  • Experience working with ISV solutions and third-party integrations
  • Strong analytical, problem-solving, and stakeholder communication skills
  • Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps), Azure services, and integration frameworks
Job Responsibility
Job Responsibility
  • Own the overall architecture and long-term roadmap for ERP and related business applications across the enterprise
  • Translate business requirements into scalable, secure, and maintainable technical solutions
  • Lead system design efforts and oversee integrations between ERP and surrounding platforms (CRM, HRIS, financial systems, product configuration tools, and other enterprise applications)
  • Provide architectural guidance throughout project lifecycles, including planning, implementation, testing, and deployment
  • Ensure application performance, data integrity, security, and compliance with organizational standards
  • Serve as a technical leader for ERP developers and business analysts, providing mentorship and best-practice guidance
  • Partner with internal teams and external vendors to deliver projects and ongoing system enhancements
  • Evaluate new technologies and recommend improvements to modernize and optimize the business applications ecosystem
  • Develop and maintain system architecture documentation, technical standards, and process artifacts
  • Support Agile delivery practices and DevOps workflows where applicable
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right

Portal Solutions Architect

The Portal Solutions Architect is a highly visible, cross-functional leader who ...
Location
Location
United States , Chamblee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five plus years designing and supporting secure, scalable, and maintainable cloud-based solutions (Azure preferred)
  • Five plus years working knowledge of modern web application architectures, including frontend frameworks (e.g., React), backend technologies (C#), and RESTful APIs, sufficient to guide teams, review designs, and make sound architectural decisions
  • Solid understanding of the software development life cycle (SDLC) and experience partnering with product, PMO, QA, and operations teams to deliver outcomes
  • Familiarity with PHP code
Job Responsibility
Job Responsibility
  • Technical & Architectural Leadership: Own the architectural vision and technical direction for portal solutions built primarily on Microsoft cloud and business application technologies (Azure, Dynamics 365 CRM and Business Central), guiding internal and external development teams, reviewing designs, and ensuring best practices in security, scalability, and maintainability
  • Solution Design & Prototyping: Lead the design of complex web applications and integrations, providing architectural guidance and hands-on support for proof-of-concepts and critical-path issues when needed
  • Integration Oversight: Oversee integrations across web applications and enterprise platforms, including APIs, Azure services, identity and SSO (Entra ID, OAuth, SAML), CRM, ERP, and Power Platform solutions, ensuring secure, reliable, and loosely coupled system design
  • Delivery Partnership & Risk Management: Collaborate with the PMO to support delivery timelines and execution, while maintaining ownership of technical dependencies, architectural decisions, and risk mitigation strategies
  • Quality & Continuous Improvement: Partner with QA and internal teams to ensure high-quality delivery, participate in design and code reviews, and drive continuous improvement through retrospectives and process enhancements
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Advisory Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding...
Location
Location
United States
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Management, Organizational Development, or related field
  • 3+ years in consulting, advisory, business transformation, or change management
  • Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred)
  • Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar)
  • Strong analytical skills: business cases, KPIs, process mapping
  • Excellent facilitation and executive communication skills
  • Comfort working across multiple engagements and ambiguous environments
  • Experience in a Microsoft partner consulting environment
  • Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim)
  • Experience with AI/Copilot adoption and organizational change
Job Responsibility
Job Responsibility
  • Partner with executive sponsors to define transformation objectives, success measures, and value drivers
  • Build value blueprints connecting business capabilities, processes, and technology investments to KPIs
  • Lead current-state assessments to identify performance gaps and transformation levers
  • Develop phased transformation roadmaps aligned to value, risk, and readiness
  • Lead end-to-end business process discovery and future-state design
  • Collaborate with solution architects and functional consultants to align business requirements and configurations
  • Translate process changes into clear role-based change impacts
  • Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement
  • Conduct change impact and readiness assessments
  • identify resistance and mitigation plans
What we offer
What we offer
  • Competitive pay with and performance-based bonus
  • generous paid time off
  • flexible and affordable benefits program
  • medical, dental & vision coverage
  • flexible spending accounts
  • health reimbursement account
  • 401(k) plan with a company match
  • enthusiastic and energetic teammates in a dynamic and thriving environment
  • Fulltime
Read More
Arrow Right

Solution Area Specialist

The AI Business Application Solutions (AI BAS) team is Microsoft’s high-impact S...
Location
Location
Netherlands , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid experience in enterprise SaaS, AI platforms, or cloud GTM leadership
  • Deep knowledge of Microsoft’s ecosystem, including Power Platform, Dynamics 365, Azure, and M365
  • Expertise in generative AI, intelligent agents, and large language model applications
  • Track record of launching and scaling strategic programs with revenue accountability
  • Proven ability to collaborate across product, engineering, and field sales teams to drive execution
  • Strong executive communication and stakeholder influence skills
Job Responsibility
Job Responsibility
  • Lead execution for Copilot Studio opportunities while replacing legacy CRM and ERP systems with D365 with a goal of $50M+ in FY26 revenue
  • Create, scale, and manage customer-facing AI agent prototypes that showcase differentiated business outcomes
  • Build and execute a competitive displacement strategy against Google, Palantir, and other AI-first platforms
  • Collaborate across Engineering, Product, and Field to align on agent flows, MVP features, and co-development paths
  • Own the strategy and execution of reusable agent templates (e.g., Voice Agent, Sales Chat, Qualification Agent) to scale field motion
  • Evangelize agent-based selling across Microsoft’s field and partner ecosystem
  • Leverage Partners, AI BAST Technical Architect, FDE, and FT to accelerate solution delivery, from pilot to production
  • Prioritize investments and partner engagement strategies for Copilot Studio-certified delivery teams
Read More
Arrow Right