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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Job Responsibility
Gathers customer/partner insights and maps architecture and digital transformation solutions to customer/partner business outcomes
Develops and expands existing impactful relationships with customer and partner architects and technical specialists
Guides other team members to focus on customer/partner experience through efficient delivery
Identifies and anticipates issues and advises customers/partners to operate and optimize performance
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers
Proactively uses knowledge of products, services, value propositions of Microsoft and competitors in customer/partner conversations
Learns new technologies or services as advised by leadership team
Shares ideas, insights, and strategic technical input with technical teams
Generates new ideas for changes and improvements to existing intellectual property
Requirements
Industry experience assessing complex, business critical Dynamics CRM - Dynamics 365 Apps and/or D365 Customer Engagement on-premise environments against Microsoft good practices & supporting customers as they go-live and operate their solution
Knowledge with tools commonly used to manage complex D365 Apps (Online)/D365 Customer Engagement (CE) implementations
Understanding of related Microsoft technologies, including SQL, SSRS, SSIS, SharePoint, Visual Studio and .NET
Knowledge and experience in reviewing Microsoft D365 Apps/Customer Engagement performance, supportability, infrastructure design and customizations Strong problem-solving and technical leadership skills
Arabic and English language skills - business / fluency
Nice to have
Dynamics 365 Finance & Operations, Project management, Power Platform experience is a plus
Solid understanding of client/server, networking, and Internet technologies fundamentals