Cloud Solution Architect D365 F&O

• Deliver mission‑critical support services for customers running high‑impact, business‑critical workloads
• Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end‑to‑end customer experience
• Lead proactive resiliency engagements for priority workloads, with a focus on reliability, security, supportability, manageability, and observability
• Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations
• Support the onboarding and enablement of customer‑owned monitoring and observability solutions to improve operational insight and customer outcomes
• Provide cross‑team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams
• Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams
• Maintain and contribute to up‑to‑date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Proven experience with Dynamics 365 Finance & Operations (mandatory)
• 5+ years’ hands‑on experience working with Dynamics 365 Finance
• Strong technical breadth with deep expertise in one or more of the following: Designing and implementing Dynamics 365 Finance extensions
• Designing and implementing Dynamics 365 Supply Chain Management extensions
• Designing and implementing Dynamics 365 Commerce extensions
• Designing and implementing integrations with Dynamics 365 Finance or Supply Chain Management
• Demonstrated ability to build trusted, long‑term customer relationships through consistent and strategic engagement
• Proven capability to manage and resolve critical technical issues in complex, high‑pressure support environments
• Exceptional customer service skills, with strong verbal and written communication abilities
• Experience delivering technical training or enablement to customers or peers is highly regarded

Knowledge of additional Dynamics 365 technologies, including Dynamics 365 CE and Power Platform, is preferred but not required