Cloud Solution Architect - Copilot

• Lead end‑to‑end solution architecture for Microsoft 365 Copilot scenarios across collaboration, content, meetings, and workflow intelligence
• Translate business priorities into scalable Copilot architectures aligned with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Viva)
• Drive technical design reviews, reference architectures, and deployment readiness for Copilot and related AI services
• Partner with account teams to unblock complex architectural challenges and accelerate time‑to‑value
• Ensure architectural decisions align with customer environments, identity models, and information architecture
• Enable customers to reimagine collaboration and productivity using Copilot across everyday work scenarios
• Guide adoption of Copilot‑powered experiences for knowledge workers, leaders, and frontline roles
• Align Copilot usage to role‑based productivity patterns and modern work transformation goals
• Support change management motions by mapping Copilot value to user journeys and work rhythms
• Act as a productivity transformation advisor—not just a tool expert
• Lead integration of Microsoft 365 Copilot with customer data, apps, and workflows
• Advise on readiness requirements including licensing, data sources, and AI prerequisites
• Guide customers on extending Copilot through agents, plugins, and connectors where applicable
• Partner with Data, Power Platform, and Security specialists to deliver coherent AI solutions
• Ensure responsible AI principles are reflected in solution design and usage patterns
• Architect Copilot deployments with security‑by‑design principles
• Advise on information protection, data loss prevention, access controls, and lifecycle governance
• Align Copilot usage with compliance, regulatory, and enterprise risk requirements
• Guide customers on governance models for Copilot, SharePoint, and AI‑enabled content
• Act as a bridge between security stakeholders and productivity teams
• Serve as a trusted technical advisor to CIOs, CDOs, CISOs, and Digital Workplace leaders
• Influence executive decisions by connecting Copilot capabilities to business outcomes
• Lead architecture conversations with authority and clarity across technical and business forums
• Mentor peer CSAs and contribute to account‑level technical strategy
• Represent Microsoft’s Copilot POV credibly and consistently
• Triage and resolve complex Copilot‑related adoption, architecture, or performance issues
• Analyze usage patterns and recommend optimizations to improve user impact
• Identify blockers across identity, data, governance, or change readiness
• Drive remediation plans in partnership with engineering, support, and product teams
• Ensure continuous improvement post‑deployment
• Stay current on Microsoft 365 Copilot, AI platform updates, and modern work innovations
• Contribute to internal communities, playbooks, and best practices for Copilot adoption
• Share customer learnings and patterns to influence broader CSA strategy
• Build a strong personal brand as a Copilot and AI thought leader
• Embrace a learn‑it‑all mindset and model technical excellence

• 5-15 years of Experience
• Deep understanding of Copilot architecture, service boundaries, and supported workloads
• Scenario design across Teams, Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint
• Knowledge of Copilot readiness requirements (licensing, identity, data, tenant configuration)
• Microsoft Teams (meetings, chat, channels, apps, extensibility concepts)
• SharePoint Online & OneDrive (content lifecycle, permissions, information architecture)
• Exchange Online (mailbox architecture, calendar, compliance considerations)
• Viva (especially Viva Topics, Insights, Engage – awareness level)
• Microsoft Entra ID (Azure AD) fundamentals
• Authentication models, Conditional Access, role‑based access control (RBAC)
• Sensitivity labels, retention policies, eDiscovery (awareness to working knowledge)
• Microsoft Purview concepts relevant to Copilot
• Data Loss Prevention (DLP) for Microsoft 365 workloads
• Secure collaboration patterns (internal, external, guest access)
• Understanding of responsible AI principles in enterprise environments
• Copilot governance models: usage boundaries, data access, lifecycle controls
• L300-400 understanding of Copilot agents, plugins, and connectors
• Awareness of Graph‑grounded data access patterns
• Hands-on experience in Copilot Studio, Azure Foundry will be an added advantage
• Power Automate (workflow integration with Copilot scenarios)
• Power Apps & Dataverse (solution integration awareness)
• Understanding how structured and unstructured data influences Copilot responses
• Basic knowledge of data quality, oversharing risk, and signal amplification
• Tenant‑level architecture design for M365 & Copilot
• Multi‑geo, hybrid, and enterprise‑scale deployments (conceptual + practical)
• Readiness assessments (technical, data, security, change readiness)
• Phased rollout strategies and pilot‑to‑scale approaches
• Awareness of service limits, throttling, and operational dependencies
• Ability to diagnose architecture‑driven adoption or experience issues

Hands-on experience in Copilot Studio, Azure Foundry will be an added advantage