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As the Tech Strategy team for AI Business Process, we are a global team of technical architects focused on Copilot Studio and Agents. We bring deep customer and compete insights to help prioritize product roadmap investments and close the feedback loop. We engage on customer escalations involving product truth and technical enablement, including compete. We advocate for products in our portfolio and drive product success. If you are passionate about the success of Copilot Studio and Agents, and you have deep technical skillset in this domain, we would like to talk to you.
Job Responsibility:
Technical Leadership: Demonstrates strong technical leadership by modeling readiness, mentoring others, and guiding upskilling efforts aligned to market demand and CSU/corporate priorities such as security, resilience, and AI. Identifies gaps through delivery, connects patterns across business and technology areas, and drives improvements to products, methodologies, and processes. Contributes to structured frameworks, generates and evolves IP—particularly for emerging scenarios like Copilot and AI—and represents Microsoft in internal and external technical communities through events, presentations, content creation, and v-team contributions
Customer Centricity: Acts as the voice of the customer, synthesizing insights and feedback to influence product roadmaps, decision-making, and program improvements. Translates customer challenges into solutions aligned with Microsoft’s platform strategy, ensuring clear articulation of ROI and business outcomes while bridging perspectives among BDMs, TDMs, and CXO stakeho
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Solid experience working in a customer-facing role (e.g., internal and/or external)
Expertise working on deep technical projects
Technical Certification in Cloud
Deep product expertise in Copilot Studio and Agents