Cloud Solution Architect - Cloud and AI Platform

• Plan and deliver proactive & reactive support including onsite presence as needed
• Work within a larger virtual account team to strengthen customer relationships and work on cloud-first strategies for immediate and long-term service delivery plans
• Identify and manage goals and opportunities across Azure ecosystem to improve customer solution health, performance, and availability
• Drive and participate in proactive delivery management, identify solution performance issues, analyze problems, and provide solutions to meet customer needs
• Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experiences
• Apply lessons learned for continuous process and delivery improvement for customers
• Engage in meetings with customers and account teams to articulate service offerings
• Share and gain knowledge through communities
• Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 4+ years experience working in a customer-facing role
• 4+ years experience working on technical projects
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• Experience troubleshooting, configuring, and supporting complex, enterprise-scale architectures in large cloud-based environments
• Solid understanding of client/server, networking, n-tier architectures, and Internet technologies
• Strong debugging and IDE proficiency, including use of industry tools to analyze issues and develop solutions
• may include writing custom or sample scripts for automation
• Demonstrated ability to manage customer-critical issues and operate effectively in high-pressure, sensitive situations
• Proven ability to build trusted, long-term customer relationships
• 3+ years of experience developing, debugging, performance tuning, and supporting solutions using: Azure Cognitive Services and/or Azure OpenAI
• DevOps processes, including Azure Web Apps, App Services, and Function Apps
• Scripting languages such as PowerShell, Azure CLI, Bash
• High-level languages and frameworks (C#, .NET/.NET Core, Java, Python)

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience