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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Cloud Solution Architect - Cloud and AI Platform

Canada, Toronto 96000.00 - 177600.00 CAD / Year · Job Posted March 20, 2026
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Job Description

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Job Responsibility

  • Plan and deliver proactive & reactive support including onsite presence as needed
  • Work within a larger virtual account team to strengthen customer relationships and work on cloud-first strategies for immediate and long-term service delivery plans
  • Identify and manage goals and opportunities across Azure ecosystem to improve customer solution health, performance, and availability
  • Drive and participate in proactive delivery management, identify solution performance issues, analyze problems, and provide solutions to meet customer needs
  • Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experiences
  • Apply lessons learned for continuous process and delivery improvement for customers
  • Engage in meetings with customers and account teams to articulate service offerings
  • Share and gain knowledge through communities
  • Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • 4+ years experience working in a customer-facing role
  • 4+ years experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • Experience troubleshooting, configuring, and supporting complex, enterprise-scale architectures in large cloud-based environments
  • Solid understanding of client/server, networking, n-tier architectures, and Internet technologies
  • Strong debugging and IDE proficiency, including use of industry tools to analyze issues and develop solutions
  • may include writing custom or sample scripts for automation
  • Demonstrated ability to manage customer-critical issues and operate effectively in high-pressure, sensitive situations
  • Proven ability to build trusted, long-term customer relationships
  • 3+ years of experience developing, debugging, performance tuning, and supporting solutions using: Azure Cognitive Services and/or Azure OpenAI
  • DevOps processes, including Azure Web Apps, App Services, and Function Apps
  • Scripting languages such as PowerShell, Azure CLI, Bash
  • High-level languages and frameworks (C#, .NET/.NET Core, Java, Python)

Nice to have

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

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