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Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.
Job Responsibility:
Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems
Proactively identifies and/or translates customer/partner problems into industry solutions
Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
Anticipates, identifies, escalates, and mitigates blockers using appropriate tools
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed
Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Leverages market insights and demand signals
Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape
Proactively identifies and anticipates gaps that enable solutions to scale across customers
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, OR equivalent experience
7+ years of experience in data platforms (e.g., SQL Server, PostgreSQL, MySQL, Cosmos DB)
5+ years of expertise with SQL-based relational databases, performance optimization, and complex data modeling
Proven experience designing and delivering production-grade data solutions on cloud
5+ years of experience in a customer-facing role, managing senior stakeholders and driving technical digital transformation
Nice to have:
Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)