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Acts as the voice of the customer/partners from feedback tools and systems with minimal guidance from more experienced peers. Contributes to identifying and/or translating customer/partner problems into industry solutions. Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools. Delivers solutions in line with company methodologies with minimal guidance from more experienced peers. Identifies new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers. Leverages market insights and demand signals. Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Identifies gaps that enable solutions to scale across customers with minimal guidance from more experienced peers.
Job Responsibility:
Execute work in line with Microsoft operational excellence standards, tools, and governance across all sales and delivery stages
Collaborate cross‑functionally with Microsoft, customers, and partners to deliver on strategy, drive satisfaction, and achieve business outcomes
Identify, escalate, and mitigate technical and business risks, prioritising work to align with customer impact and business goals
Proactively remove delivery blockers to accelerate solution deployment, value realization, and platform consumption
Identify and capture opportunities for usage, consumption, and expansion—particularly Enhanced Solutions—aligned to Microsoft’s value proposition
Deliver solutions using Microsoft methodologies (e.g. value‑based deliverables, technical validation, training), ensuring secure, resilient, AI‑enabled, and cost‑optimised architectures
Support long‑term customer adoption through change management best practices, contributing to retention and expansion
Focus on delivering a seamless, connected customer and partner experience
Understand customer goals and contribute to defining conditions of success and transformation outcomes
Translate customer challenges into industry‑aligned solutions that demonstrate clear business value and ROI
Support customer adoption of Microsoft cross‑solution platform strategies
Build trusted relationships with technical and business decision makers, bridging technical, security, compliance, and operational requirements
Act as the voice of the customer by sharing insights, feedback, and success stories with engineering, product, and internal teams to influence roadmaps and priorities
Identify solution‑area market opportunities and guide partners in developing scalable offerings and practices
Provide technical enablement and hands‑on support during initial customer implementations
Support sales and partner teams with technical pre‑sales activities, proof of concepts, and blocker resolution
Drive growth of the partner solution utilization pipeline aligned with revenue objectives
Maintain strong technical readiness across solution depth and strategic breadth (e.g. security, resilience, AI)
Mentor and influence team members through knowledge sharing, upskilling, and accreditation support
Contribute to virtual teams and internal communities, sharing architectural insights and best practices
Support the development of intellectual property and repeatable delivery models, including emerging AI and Copilot scenarios
Participate in internal and external technical communities and events to elevate Microsoft’s technical leadership
Identify delivery gaps and contribute to improvements in frameworks, methodologies, products, and processes to enable scalable customer success
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Experience working in a customer-facing role (e.g., internal and/or external)
Experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)