Cloud Solution Architect CCaaS Job at Microsoft Corporation (Sydney)

Cloud Solution Architect (Dynamics 365 CE & CCaaS)

This is an opportunity to step into a high-impact, customer-facing role at the i...

Location

Spain , Madrid

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Significant experience with Dynamics 365 Customer Engagement (CE) and with Digital Contact Center (CCaaS) solutions or platforms
Proven experience designing and delivering secure, scalable, and resilient end-to-end solutions across diverse cloud and platform environments
Strong end-to-end capability in delivering Power Platform solutions, with strength in ALM and the design and operation of robust deployment pipelines
Hands-on work with telemetry and operational data, using Application Insights and KQL to monitor, analyse, and optimise solution performance in production
Solid expertise in extensibility scenarios, leveraging JavaScript and C# plugins to tailor platform capabilities across the stack
Proficiency in written, reading, and conversational English and either Italian or Spanish

Job Responsibility

Collaborates across Microsoft and customer and partner teams through on-strategy delivery to achieve customer and partner objectives and increase customer and partner satisfaction
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets
Guides customers and partners towards a well-architected, secure, resilient and AI-enabled solution that is cost and performance optimised
Proactively identifies new opportunities for consumption, usage and unified expansion based on business value and a clear understanding of the Microsoft value proposition
Proactively acts as the voice of the customer and partner, sharing ideas, feedback, insights and success stories with Engineering, Product and internal communities
Identifies and translates customer and partner problems into industry solutions aligned with Microsoft product and platform strategy
Drives focus on customer and partner experience through efficient delivery and a seamless, connected customer journey, defining clear conditions of success and addressing unmet needs
Identifies and prioritises opportunities aligned to revenue goals, orchestrating growth of solution utilisation pipelines with partners
Works closely with partner and sales teams to bring clarity to opportunities through proof of concept and technical pre-sales support
Collaborates with Global Partner Solutions stakeholders to translate market opportunities into action and supports partners in developing repeatable offerings and practices

Fulltime

Cloud Solution Architect - Dynamics 365

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and Microsoft technologies
4+ years of experience with Dynamics 365 family of products in a technical or functional capacity, with focus around contact‑center capabilities
Experience designing, implementing, or supporting Dynamics 365 Contact Center (CCaaS) and knowledge of the overall architecture
General Power Platform knowledge and handson experience across Power Apps, Power Automate, Dataverse, and related administration/governance capabilities
Clear understanding of how Power platform and Dynamics 365 interact with other technologies and platforms (e.g., Azure)

Job Responsibility

Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met
Deliver proactive and reactive support including onsite presence as needed
Lead and actively engage in proactive delivery management, identifying performance, scalability, and resiliency issues
Analyze challenges and deliver effective solutions aligned with customer requirements
Conduct analysis on customers’ environment and take a data driven approach to problem solving
Work within a larger virtual account team to strengthen customer relationships
Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience
Apply lessons learned for continuous process and delivery improvement
Engage in meetings with customers and account teams to articulate service offerings
Share and gain knowledge through communities

Fulltime

Cloud Solution Architecture - Dynamics CCaaS

As a Mission Critical CSA, you will play a pivotal role in enabling customer suc...

Location

India , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Experience working with Dynamics 365 Customer Service (mandatory) and solid understanding of: case management, SLAs, queues, routing, knowledge management, service analytics, extensibility via Dataverse and Power Platform
Experience working with Copilot Studio: building and extending agents, knowledge grounding, governance, ALM, testing, performance monitoring.
Understanding of Agent and AI solution architecture: multi-agent patterns, custom agents, orchestration and deterministic flows
Knowledge around Azure and Power Platform integration: Power Automate (flows, triggers, actions), Azure AI / Cognitive Services, secure integration patterns
Demonstrated ability to build trusted, longterm customer relationships through consistent and strategic engagement.
Proven capability to manage and resolve critical technical issues in complex, highpressure support environments.
Exceptional customer service skills, with strong verbal and written communication abilities.
Experience delivering technical training or enablement to customers or peers is highly regarded.

Job Responsibility

Design, plan, and drive execution of proactive engagements for business critical workloads, with a focus on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap.
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads.
Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end to end customer experience.
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations.
Support the onboarding and enablement of customer owned monitoring and observability solutions to improve operational insight and customer outcomes.
Provide cross team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams.
Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams.
Maintain and contribute to up to date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation.

Fulltime

Cloud Solution Architecture

As a Mission Critical CSA, you will play a pivotal role in enabling customer suc...

Location

Romania , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Extensive Experience working with CCaaS and understanding of: D365 Contact Center architecture, Nuance / Voice capabilities
Experience working with Omnichannel / Contact Center, and understanding of: digital channels (chat, messaging, social), voice and telephony concepts (ACD, IVR, routing), customer journey orchestration across channels
Deep understanding of: case management, SLAs, queues, routing, knowledge management, service analytics, extensibility via Dataverse and Power Platform
Proven capability to manage and resolve critical technical issues in complex, high pressure support environments
Demonstrated ability to build trusted, long term customer relationships through consistent and strategic engagement
Exceptional customer service skills, with strong verbal and written communication abilities
Experience delivering technical training or enablement to customers or peers is highly regarded
Demonstrate a strong ability to build and lead programmatic approaches for customer situations, ensuring customer buy-in and providing regular communication of value delivered

Job Responsibility

Design, plan, and drive execution of proactive engagements for business critical workloads, with a focus on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads
Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end to end customer experience
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations
Support the onboarding and enablement of customer owned monitoring and observability solutions to improve operational insight and customer outcomes
Provide cross team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams
Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams
Maintain and contribute to up to date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation

Fulltime

Solution Architect

Joining Dialpad as a Solutions Architect means stepping into a pivotal role wher...

Location

Philippines , Pasig City, Metro Manila

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365
Experience with Business VoIP Telephony Services (On-Premise or SaaS)
Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
Network Infrastructure (Firewalls, Routers, Switches & Wireless)
WAN Technologies (MPLS, VPLS & SD-WAN)
Data Center Technologies (Public & Private Clouds)
Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies)
Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions
Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management

Job Responsibility

Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data
Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics
Provision and configure desk phones, providing best practices and recommendations for an efficient setup
Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives
Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users
Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance
Perform risk analysis and change management, ensuring project success and on-time delivery
Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Recognized Great Place to Work culture

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Five9 Architect

Our client, a leading Consulting firm, is in need of a Five9 Architect for an in...

Location

Salary:

78.00 - 114.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

7 – 10 years of experience working as a Solutions Architect with a focus on Contact Center, Infrastructure and Telephony solutions
At least 5 years of design / deploy experience with cloud-based contact center platforms, specifically Five9
Telephony Architecture experience, specifically, SIP trunking, PSTN connectivity, SBC, TDN – SIP migrations
Advanced knowledge of Network Architecture, specifically SD-WAN, MPLS, QoS / traffic prioritization
Experience supporting contact center implementations / migrations in a cloud infrastructure environment (AWS, Azure, GCP)
Understanding of CTI Integration patterns
Knowledge of carrier integration patterns
Must be comfortable presenting in front of customers executive leadership teams

Job Responsibility

Supporting the strategy, design and technical governance of the global Five9 CCaaS Infrastructure, network connectivity, telephony architecture and carrier relationships throughout the enterprise cloud migration
Defining and standardizing the global Five9 cloud infrastructure architecture
Architecting the network connectivity between users, Five9 cloud, carrier networks, Google AI services and enterprise systems
End to end voice services architecture including PSTN connectivity and SIP trunking design
Defining call routing logic
Designing technical bridge patterns
Establishing security requirements

Sales Engineer III

Dialpad is the AI-native business communications platform. We unify calling, mes...

Location

United States , Austin

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles
Experience in Cloud-VOIP Systems (UCaaS & CCaaS)
A technical curiosity and excitement about delivering a technology solution that makes work better
Understanding of how systems integrate through APIs
Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Job Responsibility

Own product demonstrations and deliver high-touch proofs of concept
Learn the many technical tools the Sales Engineering team uses to test network environments
Complete a Sales Engineering Demo Certification
Partner with the Sales team throughout the entire sales process

What we offer

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program
Inclusive office environment
Great Place to Work culture

Fulltime

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Cloud Solution Architect CCaaS

Job Description

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