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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Cloud Solution Architect - Business Applications

Japan, Tokyo · Job Posted March 21, 2026
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Job Description

This role is designed to provide specialized technical service for high-impact customer environments where system reliability and performance are essential. The successful candidate will join a dedicated team focused on ensuring operational continuity and delivering tailored solutions that meet the unique needs of mission-critical workloads.

Job Responsibility

  • Responsible for delivering mission-critical support offerings, collaborating across solution architecture, customer success, support, engineering, and other relevant teams
  • Ensure a cohesive, cross-functional experience for customers managing critical workloads
  • Lead proactive resiliency efforts, coordinating accelerated incident resolution, and enhancing monitoring and observability capabilities
  • Proactive Resiliency: Lead technical engagement for prioritized workloads, focusing on reliability, security, supportability, manageability, and observability
  • Accelerated Incident Resolution: Maintain awareness and visibility into critical incidents, ensuring root cause analyses and recommendations are captured and aligned with resiliency efforts
  • Monitoring & Observability: Support onboarding and enablement of customer-owned monitoring solutions to improve observability and customer experience
  • Cross-Team Leadership: Foster partnerships to clarify roles and responsibilities across account management and escalation paths
  • Coordinate with leads of incident resolution and proactive monitoring workstreams to ensure alignment and continuity
  • Collaborate with support and stakeholders to maintain comprehensive, up-to-date knowledge resources
  • Facilitate the sharing of incident analyses and recommendations to customers through structured documentation

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field
  • Substantial experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • Relevant experience with Dynamics 365 Finance or other enterprise financial systems
  • Business level proficiency in Japanese is required

Nice to have

  • Experience in one or more of the following areas: Design and implementation of Dynamics 365 Finance Platform
  • Design and implementation of Dynamics 365 Finance Application
  • Design and implementation of data integrations with Dynamics 365 Finance or other ERP systems
  • Demonstrated ability to build strategic, long-term customer relationships
  • Business level proficiency in Japanese, and basic proficiency in English
  • Exceptional customer service skills, with strong oral and written communication abilities
  • Experience in delivering training to peers or customers
  • Proven capability to manage critical technical issues and navigate challenging support scenarios
  • Azure IaaS or PaaS background is preferred
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