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Cloud Solution Architect - Azure Infrastructure - Mission Critical

Australia, Melbourne · Job Posted March 20, 2026
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Job Description

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Job Responsibility

  • Own delivery of Support Mission Critical Services for customers’ most critical workloads, driving a seamless, high‑quality experience across CSU, CSS, Engineering, and partner teams
  • Lead Proactive Resiliency for assigned workloads, improving reliability, security, supportability, and observability at scale
  • Drive customer onboarding and readiness, including Consolidated Assessment Week and execution of workload‑specific improvement and success plans
  • Own Accelerated Incident Resolution, ensuring visibility into critical incidents and that RCAs and learnings translate into durable resilience improvements
  • Partner with customers and internal teams to enable strong monitoring and observability, increasing customer self‑sufficiency and operational maturity
  • Provide cross‑team leadership with CSAMs and internal stakeholders, clarifying ownership, managing escalations, and maintaining alignment throughout the contract lifecycle

Requirements

  • Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Proven experience in Cloud Solutions Architecture or Mission Critical Support for enterprise customers
  • Deep knowledge of Azure infrastructure services (Compute, Storage, Networking), Container services (such as Azure Kubernetes Service) and Platform-as-a-Service (PaaS) offerings
  • Strong troubleshooting skills across distributed systems and mission-critical workloads
  • Familiarity with performance optimization, high availability, and disaster recovery strategies
  • Demonstrated ability to manage high-severity incidents and provide rapid mitigation strategies
  • Experience working with financial services customers or other highly regulated industries
  • Excellent verbal and written communication skills for executive-level updates and technical deep dives
  • Ability to collaborate across engineering, product groups, and global support teams

Nice to have

  • Expertise in virtualization, VM performance tuning, and cache optimization
  • Knowledge of observability tools, telemetry, and proactive monitoring solutions
  • Site reliability / operational troubleshooting experience for large infrastructure as a service or infrastructure environments
  • Prior experience supporting large-scale financial platforms (e.g., trading systems, risk management platforms)
  • Familiarity with regulatory compliance and data security standards in financial services
  • Ability to lead operational reviews, drive post-incident analysis, and influence engineering roadmaps
  • Experience in stakeholder management across global time zones
  • Microsoft Certified: Azure Solutions Architect Expert
  • ITIL or similar certification for service management
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