Job Description:
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Do you have a passion and interest in partnering with the fastest growing Software Development Companies (SDCs), being their technical advocate to ensure they’re receiving the highest-level experience available from Microsoft? Support for Mission Critical is looking for deep technical architects, aligned to SDC customers who are undergoing or anticipating hyper-growth. You will have visibility across all areas of Microsoft to ensure customers achieve maximum value, not only from Azure, but across the entire Microsoft ecosystem (inc. security, M365, etc.). Target customers require deep technical capabilities: resiliency, workload expansion, market leadership through co-innovation, strengthened reliability and security through operational excellence. You’ll push customers to realize enhanced reliability, security, performance and capacity, correlating their requests or platform events into actionable recommendations, and emphasizing rapid response, customer advocacy, and deep technical engagement.
