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Cloud Solution Architect- AI Business Process

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Microsoft Corporation

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Location:
Norway , Oslo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

Job Responsibility:

  • Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
  • Be the Trusted Advisor: Identifies customer/partner problems and translates them into business applications or business process-oriented solutions aligned with Microsoft product strategy, explaining their alignment with customer outcomes and ROI goals, relative to competitive offerings
  • Deliver Customer Satisfaction: Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
  • Drive Consumption/Usage through Unified Support Plans: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals
  • Resolve blockers with urgency: Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage
  • Identify opportunities: Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
  • Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
  • Focus on Continuous Upskilling & Improvement: Role models technical readiness aligned to solution area priorities and to Customer Success Unit (CSU)/corporate initiatives
  • Engage in Communities: Demonstrates strong industry knowledge and increases recognition for Microsoft AI Business Process solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering or related field
  • demonstrated experience with Dynamics 365 Customer Engagement
  • experience in customer‑facing roles (internal and/or external customers)

Nice to have:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field
  • Several years of experience working with Dynamics 365 Customer Engagement workloads
  • Experience with Copilot Studio and Agent-based solutions
  • Proven experience delivering or contributing to implementation projects

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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