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Cloud Platforms Manager

Canada, Toronto · Job Posted March 01, 2026
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Job Description

The Cloud Platforms Manager role involves leading the design and operational excellence of cloud services, focusing on Modern Workplace and Endpoint Management. Candidates should have 8-12 years of experience in Azure and technical leadership. Preferred certifications include ITIL 4 and various Azure certifications. This remote position requires strong collaboration and continuous improvement skills.

Job Responsibility

  • Own operational excellence for all managed cloud and End User Computing (EUC) services, including incident, problem, and change management practices
  • Act as the senior technical escalation point for complex operational, project, and IT security issues
  • Provide technical leadership and mentorship to engineers and analysts
  • Collaborate with Cybersecurity and Architecture teams to design and implement zero-trust principles, device compliance strategies, and secure-by-default configurations
  • Partner with IT Security and key stakeholders to identify, review, and remediate environmental risks and optimization opportunities
  • Lead continuous improvement initiatives, driving modernization, platform reliability, and adoption of design and operational best practices
  • Serve as Technical Lead on projects, providing hands-on technical guidance, architectural oversight, and coordination
  • Drive the creation, maintenance, and adoption of standard processes, self-service capabilities, and automation
  • Act as the technical liaison between leadership and EUC, Cloud Platform, and Productivity Services teams
  • Hold engineers accountable to role expectations, technical standards, and operational responsibilities

Requirements

  • 8–12+ years in Modern Workplace / Endpoint / EUC engineering/Azure
  • 3–5+ years in technical leadership for production services
  • Deep knowledge of Entra ID and Conditional Access, Zero Trust device access patterns, and integration with endpoint security tooling
  • Strong ITSM background (Incident/Problem/Change), CAB governance, change risk assessment, and RCA/postmortem leadership
  • Demonstrated SRE mindset: monitoring/alerting, reliability improvements, and automation-driven operational excellence
  • Azure platform operational experience (governance, RBAC, policy, monitoring, reliability)
  • Certifications preferred: ITIL 4
  • MD-102
  • SC-300
  • AZ-104/AZ-305
  • AZ-500/SC-100 (as applicable)

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