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The Cloud Platform Leader at NTT DATA will provide executive leadership for the Managed Services portfolio, focusing on cloud services and technical delivery. Candidates should have 8-12 years of experience in Modern Workplace and Azure, with strong ITSM and Zero Trust knowledge. Responsibilities include defining managed services strategy, leading technical teams, and ensuring service excellence. Preferred certifications include ITIL 4 and various Azure certifications. This remote position is open to candidates residing in Canada.
Job Responsibility:
Partner directly with clients to define managed services strategy, roadmap, and service catalog across cloud platforms, EUC/Intune, identity, security, and infrastructure
Own the managed services operating model, including organizational structure, roles, and service delivery framework
Lead and inspire service managers, technical leads, engineers, and support teams to drive operational excellence and consistent achievement of SLAs and SLOs
Define, implement, and own KPIs and performance metrics across managed services contracts, ensuring transparency and continuous improvement
Establish clear accountability for technical leaders and managers
define, maintain, and evolve role definitions and responsibilities
Partner with technical leadership to design and maintain standardized processes, runbooks, automation patterns, and governance frameworks that enable consistent, repeatable service delivery at scale
Oversee client onboarding, quarterly business reviews, service escalations, customer retention, and long‑term account health
Mentor and develop service leaders, team leads, and technical staff, building strong leadership pipelines and technical depth across the organization
Actively contribute as a senior member of the Cloud Center of Excellence (CCoE), influencing standards, best practices, and strategic direction
Own and manage strategic vendor relationships, with primary accountability for Microsoft partnerships
Contribute to projects, serving as Lead Architect or Technical Lead where required
Requirements:
8–12+ years in Modern Workplace / Endpoint / EUC engineering/Azure, including 3–5+ years in technical leadership for production services
Deep knowledge of Entra ID and Conditional Access, Zero Trust device access patterns, and integration with endpoint security tooling