Cloud Operations Senior Expert

• Act as the primary resolver for incidents and service requests related to storage and backup systems
• provide secondary support for Windows/Linux servers and virtualization platforms
• Perform daily operations in Veeam/Kasten, Zerto, NetBackup, Backup Exec, Data Domain and Exagrid environments to back up, recover and archive data
• coordinate with other teams to diagnose and resolve incidents and support restoration activities
• Ensure compatibility and correct integration of backup systems with existing systems
• Manage backup schedules and retention policies to guarantee timely execution and regulatory/compliance adherence
• Verify completion of backup jobs, maintain auditable logs of backup and restore operations, and produce regular reports on job status and trends
• Execute file- and system-level restores as required and provide root cause analysis for failures
• Collaborate with vendors and contractors to evaluate, implement and integrate new backup platforms
• inspect and validate vendor work against specifications and quality standards
• Troubleshoot backup-related issues across multiple operating systems (Windows, Unix/Linux) and hypervisors
• Evaluate and apply software/firmware updates and security patches in line with change controls
• Work with business and application owners to capture requirements and provide infrastructure support for enterprise applications
• Provide 24/7 support coverage as required (shift work and on-call rotation)
• Define action items and next steps for backup projects
• participate in planning and delivery of technology refresh, consolidation and migration projects
• Proactively monitor capacity and performance
• initiate expansions, optimizations and lifecycle activities (patching, upgrades, decommissioning)
• Design, configure and maintain Backup infrastructures (SAN, NAS, object storage) and associated components
• Follow and enforce change management and documentation processes for system changes and user requests
• Implement and maintain security controls and policies for backup environments to meet industry best practices and company procedures
• Conduct periodic performance tuning, capacity planning and trend analysis to maintain service levels and SLAs
• Maintain operational readiness for disaster recovery
• plan and participate in regular DR tests and update DR procedures as needed
• Install, configure, test and maintain server operating systems, server-class software and monitoring tools supporting backup repository operations

• Bachelor’s degree in Electronic, Computer, Telecommunications Engineering, Mathematics, or related field
• Minimum 10 years’ hands-on experience supporting backup systems in enterprise environments
• Strong understanding of cloud concepts (IaaS, PaaS, SaaS) and hybrid/multi-cloud architectures
• Proven experience with backup platforms such as Veeam/Kasten, Zerto, NetBackup, Backup Exec, Data Domain and Exagrid
• Proficiency in SAN, iSCSI and NAS configuration and management
• Experience with backup appliances: EMC VNX/VNXe, EMC Data Domain, EMC Clarion, Pure Storage, Huawei Dorado, NetApp, HPE StoreOnce (or equivalent)
• Familiarity with server hardware platforms such as HPE StoreOnce, EMC DataDomain, Exagrid
• Demonstrated experience with block- and file-level data migrations and storage/backup migrations
• Ability to monitor and manage high volume backup environments (700–1000 jobs/day), detect failures and take corrective actions
• Strong working knowledge of Windows and Unix/Linux server operating systems
• familiarity with SQL database basics
• Hands-on experience with VMware or other hypervisors to validate backup and migration plans
• Experience coordinating with offshore teams for backups and restorations is preferred
• Solid troubleshooting, root-cause analysis and problem-solving skills
• Knowledge of network and infrastructure security, intrusion detection concepts and data protection best practices
• Ability to elicit and document both business and technical requirements
• Excellent English communication skills (written and verbal)
• Strong team player able to perform under pressure with excellent interpersonal skills
• Preferred: certifications such as Veeam, Microsoft Server, VMware, NetApp, EMC/HPE storage, AWS/Azure certifications or equivalent
• Male candidates (if applicable) must have completed military service

Scripting skills in PowerShell, Python or similar for automation and operational tasks

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services