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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Cloud Operations Program Manager

United States, Reno Employment contract 77800.00 - 153700.00 USD / Year · Job Posted July 04, 2026
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Job Description

At Microsoft's Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will support and execute cloud processes across multiple Go-To-Market motions. This role is focused on delivering accurate, timely, and compliant transaction execution while supporting the scale of AI and custom Azure workloads. You will work with cross-functional stakeholders to ensure cloud transactions are processed efficiently, and escalations are resolved effectively.

Job Responsibility

  • Execute operational processes supporting AI Partner Customers and Custom Cloud motions with a focus on accuracy and timeliness
  • Manage and help resolve pre- and post-sales escalations by coordinating with stakeholders
  • Follow established processes to ensure consistent and compliant transaction execution
  • Identify and surface process gaps or inefficiencies based on day-to-day execution
  • Document workflows, known issues, and resolutions to support knowledge sharing
  • Apply compliance controls within all transactional activities
  • Utilize reporting and basic analytics to track and manage transactional performance

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice to have

  • Demonstrated experience executing controls or managing programs subject to Sarbanes-Oxley (SOX) compliance requirements
  • Experience working in a high-volume, execution-focused environment
  • Ability to manage ambiguity while maintaining attention to detail
  • Demonstrated Written and verbal communication skills with the ability to coordinate across stakeholders
  • Analytical mindset with problem-solving capability
  • 3+ years of experience in Operations, Program Management, or related roles
  • Experience supporting or executing transactional or operational processes
  • Basic financial acumen with the ability to understand transaction impacts
  • Familiarity with Microsoft systems, tools, and operational processes
  • Demonstrates curiosity and willingness to learn cloud transactional processes and systems
  • Demonstrated collaboration skills and ability to work across multiple teams
  • Basic understanding of Microsoft cloud offerings and licensing models
  • Familiarity or exposure to AI-enabled tools or process enhancements
  • Foundational knowledge of Microsoft commercial processes, tools, and systems
  • Deep attention to detail and ability to execute consistently within defined processes
  • Basic experience with data tools or querying (e.g., SQL, KQL) is a plus
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