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Job Description : Cloud Operations Consultant (Cloud Engineer) Location : Hyderabad and Bengaluru Shift : 2 PM 10 PM (IST) We are seeking a motivated individual with a drive to be on the cutting edge while helping change the culture towards a more nimble and agile methodology leveraging next generation cloud technology platforms. Deploy world class technology and streamlined processes to improve the global commercial Digital Technology environment. Oversee a large portfolio of operational activity Participates in sprint planning, daily stand-ups, sprint reviews to drive progress. Create documents that specify strategy, assessment, or design in a way that delivers obvious value to the client and is understandable by any stakeholder Articulates architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our clients Experience with automation to deploy and manage infrastructure, database and networking architectures for Internet-scale applications Good understanding of Scrum, Lean, XP, Kanban and other agile architecture techniques
Job Responsibility
Help to define hosting strategy and solutions leveraging enterprise and cloud environments that align with business entity objectives
Deploy world class technology and streamlined processes to enhance the global commercial Digital Technology environment
Coordinates and reports operational metrics on a recurring basis (week/month/quarter)
Identifies trends and assess opportunities to improve processes and execution
Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving partners and call out to appropriate level when required
Assesses a variety of situations and provide transparency to team and partners
Establishes and maintains credible, professional relationships with clients, internal delivery partners, and external vendors
Solicits and responds to feedback while gaining dedication and support
Identifies training requirements and devises training programs to ensure operational readiness
Stays up to date on industry regulations, trends, and technology
Coordinates with management to ensure all operational, administrative, and compliance functions within the team are being carried out in accordance with regulatory standard methodologies
Requirements
Minimum of 10 years of experience in IT operations & support
Minimum of 5 years of experience in a lead role within IT Operations
Demonstrates strong technical aptitude, project management, and communication skills
Experience working in a multi-cultural environment with a global team
Experience working with managed service provider models
Outstanding verbal and written communication skills
Excellent attention to detail
Excellent interpersonal skills, works well with teams and managing conflict
Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
Demonstrates proficiency in IT areas of analytical thinking and innovation
Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
Strong troubleshooting skills and demonstrates ability to perform root cause analyses
Strong working knowledge of ITIL principles and ITSM
Current understanding of industry trends and methodologies