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Cloud Migrations Manager

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Atlassian

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The main responsibility is to help customers successfully migrate to Cloud. This role is based out of India (remote) location - will be looking after the Mid-market segment, Enterprise customers (< 1000 user/ >1000 user respectively) from EMEA region, supporting higher volume. Work hours are between 12pm/1pm - 9pm/10pm dependant on IST changes (EMEA shift). Migrating all Atlassian products to cloud.

Job Responsibility:

  • Help customers successfully migrate to Cloud
  • Looking after the Mid-market segment, Enterprise customers (< 1000 user/ >1000 user respectively) from EMEA region, supporting higher volume
  • Migrating all Atlassian products to cloud

Requirements:

  • Customer success background - focusing on customer centricity
  • Project Management
  • Good written and verbal, communication and presentations skills
  • Stakeholder management, mainly technical audiences
  • Customer issues/escalation handling
  • Technical aspect: Migration experience - cloud to cloud or server to cloud
  • Between 9 to 13/14 years of experience
  • Good technical acumen

Nice to have:

  • SMB/Enterprise customer handling background
  • Atlassian Product Knowledge
  • Experience in directly supporting the customers via call and/or email
What we offer:
  • Health coverage
  • Paid volunteer days
  • Wellness resources

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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