This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Cloud Managed Services Engineer at NTT DATA, you will leverage your extensive experience in managed services to ensure optimal cloud operations for clients. Your role will involve troubleshooting incidents, collaborating with vendors, and implementing disaster recovery functions. A bachelor's degree in Information Technology or equivalent experience is required, along with strong skills in Windows and Linux server administration. This full-time position offers remote work flexibility and a commitment to diversity and inclusion.
Job Responsibility:
Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides onsite technical support to clients and provide field engineering services to clients
Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
Proactively identifies opportunities for work optimization including opportunities for automation of work
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
May work on implementing and delivering disaster recovery functions and tests
Performs any other related task as required
Requirements:
Extensive experience working within a medium to large ICT organization in an engineering function
Proven experience in managed services with excellent knowledge of ITIL processes
Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Experience working with vendors and/or third parties in a collaborative manner
Strong communication skills, with the ability to work across different cultures and social groups
Ability to plan activities and projects in advance and adapt to changing circumstances
A positive outlook and the capability to work well under pressure
Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience
Nice to have:
Certifications relevant to the services provided
Relevant certifications such as (but not limited to) - VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage