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NTT DATA Logo NTT DATA · IT - Software Development

Cloud Managed Services Engineer

United States of America · Job Posted February 14, 2026
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Job Description

As a Cloud Managed Services Engineer at NTT DATA, you will leverage your extensive experience in managed services to ensure optimal cloud operations for clients. Your role will involve troubleshooting incidents, collaborating with vendors, and implementing disaster recovery functions. A bachelor's degree in Information Technology or equivalent experience is required, along with strong skills in Windows and Linux server administration. This full-time position offers remote work flexibility and a commitment to diversity and inclusion.

Job Responsibility

  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts
  • Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assists in analyzing, assigning, and escalating support calls
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary
  • Provides onsite technical support to clients and provide field engineering services to clients
  • Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
  • Proactively identifies opportunities for work optimization including opportunities for automation of work
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering disaster recovery functions and tests
  • Performs any other related task as required

Requirements

  • Extensive experience working within a medium to large ICT organization in an engineering function
  • Proven experience in managed services with excellent knowledge of ITIL processes
  • Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Experience working with vendors and/or third parties in a collaborative manner
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Ability to plan activities and projects in advance and adapt to changing circumstances
  • A positive outlook and the capability to work well under pressure
  • Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
  • A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience

Nice to have

  • Certifications relevant to the services provided
  • Relevant certifications such as (but not limited to) - VMware certified Professional: DATA Centre Virtualization
  • VMware Certified Specialist – Cloud Provider
  • VMware Site recovery Manager: Install, Configure, Manage
  • Microsoft Certified: Azure Architect Expert
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Systems Administrator
  • Rubrik Certified Systems Administrator
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)
  • Microsoft Windows Server
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