Cloud Managed Services Engineer L3 Job at NTT DATA (Mumbai)

Cloud Managed Services Engineer (L3)

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience working within a medium to large ICT organization in an engineering function
Proven experience in managed services with excellent knowledge of ITIL processes
Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Experience working with vendors and/or third parties in a collaborative manner
Strong communication skills, with the ability to work across different cultures and social groups
Ability to plan activities and projects in advance and adapt to changing circumstances
A positive outlook and the capability to work well under pressure
Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience

Job Responsibility

Proactively identifying and resolving cloud-based incidents and problems
Ensuring clients experience minimal disruptions and maximum efficiency
Configuring, installing, testing, and managing client infrastructure
Conducting necessary checks, applying monitoring tools, and responding to alerts
Investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary
Performing random reviews of incidents and service requests monthly, analyzing them, and recommending ways to improve quality
Continuously providing feedback to clients, updating all necessary systems and portals
Proactively identifying opportunities for work optimization, including automation
Managing and implementing projects within your technology domain
Implementing and delivering disaster recovery functions and tests

Fulltime

Cloud Managed Services Engineer (L3)

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience working within a medium to large ICT organization in an engineering function
Proven experience in managed services with excellent knowledge of ITIL processes
Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Experience working with vendors and/or third parties in a collaborative manner
Strong communication skills, with the ability to work across different cultures and social groups
Ability to plan activities and projects in advance and adapt to changing circumstances
A positive outlook and the capability to work well under pressure
Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience

Job Responsibility

Proactively identifying and resolving cloud-based incidents and problems
Configuring, installing, testing, and managing client infrastructure
Conducting necessary checks, applying monitoring tools, and responding to alerts
Investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors
Performing random reviews of incidents and service requests monthly, analyzing them, and recommending ways to improve quality
Providing feedback to clients, updating all necessary systems and portals
Proactively identifying opportunities for work optimization, including automation
Managing and implementing projects within your technology domain
Implementing and delivering disaster recovery functions and tests

Fulltime

Cross Technology Managed Services Engineer (L3)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets
Performing advanced tasks and providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members
Working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail
Analyzing, assigning, and escalating support calls

Fulltime

Security Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience security domain, DAM, Virtualization & Storage
Strong knowledge in Firewall, Load Balancer, common security issues including, malware, viruses, ransomware, and host intrusion
Strong knowledge of network R&S, DAM, WAF, F5 LTM & ASM
Awareness about anti malware solution Opswat
Experience in Cloud Infrastructure and Virtualization (VMware vCloud Suite)
Certification: CISSP, CISM, or CISA

Job Responsibility

Third Level troubleshooting of security device issues
Risk Analysis and mitigation planning
Planning and execution of DR Drills based on availability of DR setup and recovery procedures
Must possess multi domain expertise and should be Independently manage and resolve the technical escalated and complex issues within SLA
Actively participate in troubleshooting and resolving of complex issues as an SME ensuring adherence to RCA process
Maintain and improve mechanisms for proactive performance and risk assessment through the security solution and disseminate feedback to other internal security team
Adhere to all policies and procedures
Service Improvement Plans & Problem Management Meeting scheduling with OEMs
Participate in change control board and/or change control process
Network Security support (Firewall, Load Balancer)

Fulltime

Cross Technology Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail, analysing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams

Fulltime

Cross Technology Managed Services Engineer (L3) ZIA ZPA

The Cross Technology Managed Services Engineer L3 at NTT DATA will focus on mana...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong working knowledge of ZIA (SSL inspection, URL filtering, CASB/app control, sandbox, forwarding methods)
Strong working knowledge of ZPA (connectors, app segments, access policies, posture, authentication flows)
Troubleshooting across endpoint + network + identity (DNS, TLS cert chains, proxy behavior, SAML/SSO, routing)
ITSM/change management discipline (ServiceNow/JIRA), documentation habits
Strong knowledge about Zero Trust concepts

Job Responsibility

Run day-to-day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP, DNS security)
Run day-to-day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting)
Monitor service health and user experience
proactively identify trends and recurring issues
Handle L2/L3 incident troubleshooting: authentication issues (SSO/SAML), PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSL inspection issues
Perform policy administration: create/update rules, exceptions, and change deployments following CAB/ITSM change controls
Maintain forwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PAC files, forwarding profiles, location configuration, traffic steering
Manage integrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar), ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA
Execute routine operational tasks: connector upgrades, certificate updates, location updates, application onboarding to ZPA, user/group updates
Work with vendors/TAC

Fulltime

Cross Technology Managed Services Engineer (L3) - ELK

As a Cross Technology Managed Services Engineer L3 - ELK at NTT DATA, you will e...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions

Job Responsibility

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioral skills
May manage and implement projects within technology domain

Fulltime

Azure L3 Cloud Support Engineer / Azure Cloud SME

Hiring: Azure L3 Cloud Support Engineer / Azure Cloud SME Location: Hyderabad /...

Location

India , Mumbai

Salary:

Not provided

InfoGrowth

Expiration Date

Until further notice

Requirements

Microsoft Azure (IaaS & PaaS)
Azure Virtual Machines (VMs)
Azure Kubernetes Service (AKS)
Azure Networking
Azure Firewall / NSG / Load Balancer
Azure Application Gateway
ExpressRoute / VPN Connectivity
Azure Storage Services
Azure SQL / Cosmos DB
Azure Functions / App Services

Job Responsibility

Act as Level 3 / Final Escalation Point for Azure incidents and service outages
Diagnose and resolve complex Azure infrastructure and platform issues
Perform deep-dive troubleshooting across Azure Compute, Networking, Storage, and PaaS services
Handle Azure VMs, VMSS, AKS, App Services, Azure SQL, Cosmos DB, Functions, and Load Balancers
Configure and troubleshoot VNet Peering, NSG, Azure Firewall, Application Gateway, and ExpressRoute
Lead Root Cause Analysis (RCA) and implement preventive actions
Design and review High Availability, Disaster Recovery, and Resiliency solutions
Optimize Azure environments for performance, security, and cost management
Implement Azure Governance, RBAC, Policies, and Security Best Practices
Work with Azure Monitor, Log Analytics, and Application Insights for monitoring and observability

Fulltime

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Cloud Managed Services Engineer L3

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