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Cloud Managed Services Engineer L3

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in delivering managed services to clients, ensuring minimal disruptions and maximum efficiency. Your responsibilities will include configuring and managing client infrastructure, resolving cloud-based incidents, and collaborating with vendors. A bachelor's degree in Information Technology or equivalent experience is required, along with extensive knowledge of ITIL processes and strong communication skills. This full-time position offers an immediate start in a collaborative culture, with opportunities for professional growth.

Job Responsibility:

  • Configure, install, test, and manage client infrastructure
  • Conduct necessary checks, apply monitoring tools, and respond to alerts
  • Investigate third-line support calls and identify root cause of issues
  • Provide on-site technical support and collaborate with third-party vendors
  • Perform random reviews of incidents and service requests monthly and recommend quality improvements
  • Continuously provide feedback to clients and update systems/portals
  • Proactively identify opportunities for work optimization including automation
  • Manage and implement projects within technology domain as required
  • Implement and deliver disaster recovery functions and tests

Requirements:

  • Extensive experience working within a medium to large ICT organization in an engineering function
  • Proven experience in managed services with excellent knowledge of ITIL processes
  • Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Experience working with vendors and/or third parties in a collaborative manner
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Ability to plan activities and projects in advance and adapt to changing circumstances
  • A positive outlook and the capability to work well under pressure
  • Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
  • A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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