Cloud Managed Services Engineer (L3) Job at NTT DATA (Cyberjaya)

Cloud Managed Services Engineer (L3)

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience working within a medium to large ICT organization in an engineering function
Proven experience in managed services with excellent knowledge of ITIL processes
Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Experience working with vendors and/or third parties in a collaborative manner
Strong communication skills, with the ability to work across different cultures and social groups
Ability to plan activities and projects in advance and adapt to changing circumstances
A positive outlook and the capability to work well under pressure
Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience

Job Responsibility

Proactively identifying and resolving cloud-based incidents and problems
Ensuring clients experience minimal disruptions and maximum efficiency
Configuring, installing, testing, and managing client infrastructure
Conducting necessary checks, applying monitoring tools, and responding to alerts
Investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary
Performing random reviews of incidents and service requests monthly, analyzing them, and recommending ways to improve quality
Continuously providing feedback to clients, updating all necessary systems and portals
Proactively identifying opportunities for work optimization, including automation
Managing and implementing projects within your technology domain
Implementing and delivering disaster recovery functions and tests

Fulltime

Cloud Managed Services Engineer L3

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will play a crucial r...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience working within a medium to large ICT organization in an engineering function
Proven experience in managed services with excellent knowledge of ITIL processes
Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Experience working with vendors and/or third parties in a collaborative manner
Strong communication skills, with the ability to work across different cultures and social groups
Ability to plan activities and projects in advance and adapt to changing circumstances
A positive outlook and the capability to work well under pressure
Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience

Job Responsibility

Configure, install, test, and manage client infrastructure
Conduct necessary checks, apply monitoring tools, and respond to alerts
Investigate third-line support calls and identify root cause of issues
Provide on-site technical support and collaborate with third-party vendors
Perform random reviews of incidents and service requests monthly and recommend quality improvements
Continuously provide feedback to clients and update systems/portals
Proactively identify opportunities for work optimization including automation
Manage and implement projects within technology domain as required
Implement and deliver disaster recovery functions and tests

Fulltime

New

Cross Technology Managed Services Engineer (L3)

The Cross Technology Managed Services Engineer (L3) plays a crucial role in ensu...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
At least 7 years of experience in managed services

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions
Mentoring junior team members
Working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with the required level of detail, analyzing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members

Fulltime

New

Cross Technology Managed Services Engineer (L3)

The Managed Services Cross Technology Engineer (L3/4) –Automation is an advanced...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
VMware Certified Specialist – Cloud Provider
VMware Site recovery Manager: Install, Configure, Manage
Microsoft Certified: Azure Architect Expert
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer (VMCE)
Rubrik Certified Systems Administrator
Storage HDS

Job Responsibility

Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Supports, tracks, and documents change implementation
Provides timely escalation of all tickets to management with ensuing updates, where applicable

Fulltime

New

Cross Technology Managed Services Engineer (L3)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Expert-level management of Cisco or FortiGate
Zero Trust Architecture (ZTA) / SASE
Segmentation: Micro-segmentation and logical network segmentation (VLANs, VRFs)
Cloud Network Security: AWS/Azure/GCP network security controls (VPC, Security Groups, NSGs)
NAC: Cisco ISE or similar Network Access Control systems
IDS/IPS & WAF (Web Application Firewalls, e.g., F5, Cloudflare)
Automation: Basic scripting skills in Python and use of Ansible for security configuration
SIEM: Familiarity with Splunk or Microsoft Sentinel for log analysis

Job Responsibility

Define and Lead Network Security Strategy: Understand, architect, design, and champion the overall network security posture and roadmap for the entire organization (on-premise, cloud, hybrid)
L3/L4 Incident Management & Root Cause Analysis: Act as the highest-tier escalation point for complex and critical network security incidents and failures, driving resolution and preventative measures
Security Infrastructure Management: Design, deploy, and manage core network security components, including next-generation Firewalls (NGFW), IDS/IPS, Load Balancers, VPN concentrators, and network access control (NAC) systems
Policy Development and Review: Establish and enforce comprehensive security policies, standards, and baselines across all network devices and segmentation zones
Cloud Network Security Architecture: Design secure networking patterns for cloud environments (e.g., AWS VPCs, Azure VNet security groups, Transit Gateways) integrated with on-premise solutions
Disaster Recovery (DR) and Business Continuity: Develop and regularly test network security components of the DR and Business Continuity plans
Technology Evaluation: Evaluate and recommend new security technologies and tools (e.g., SASE, Zero Trust Network Architecture) to improve the organization's defensive capabilities
Mentorship and Documentation: Create high-quality documentation (HLD/LLD) and mentor junior engineers on security best practices and advanced troubleshooting techniques
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed

Fulltime

Cross Technology Managed Services Engineer (L3)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets
Performing advanced tasks and providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members
Working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail
Analyzing, assigning, and escalating support calls

Fulltime

Security Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience security domain, DAM, Virtualization & Storage
Strong knowledge in Firewall, Load Balancer, common security issues including, malware, viruses, ransomware, and host intrusion
Strong knowledge of network R&S, DAM, WAF, F5 LTM & ASM
Awareness about anti malware solution Opswat
Experience in Cloud Infrastructure and Virtualization (VMware vCloud Suite)
Certification: CISSP, CISM, or CISA

Job Responsibility

Third Level troubleshooting of security device issues
Risk Analysis and mitigation planning
Planning and execution of DR Drills based on availability of DR setup and recovery procedures
Must possess multi domain expertise and should be Independently manage and resolve the technical escalated and complex issues within SLA
Actively participate in troubleshooting and resolving of complex issues as an SME ensuring adherence to RCA process
Maintain and improve mechanisms for proactive performance and risk assessment through the security solution and disseminate feedback to other internal security team
Adhere to all policies and procedures
Service Improvement Plans & Problem Management Meeting scheduling with OEMs
Participate in change control board and/or change control process
Network Security support (Firewall, Load Balancer)

Fulltime

Cross Technology Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail, analysing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams

Fulltime

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