Cloud Managed Services Engineer (L3)

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational. You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality. As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation. When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.