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Cloud Managed Services Engineer (L2)

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests. Applying your technical expertise, you'll handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs).

Job Responsibility:

  • Monitor, identify, investigate, and resolve cloud-based incidents and service requests
  • Handle second-line support for incidents and requests with medium complexity
  • Monitor work queues, resolve incidents in a timely manner, and update tickets
  • Identify and analyze issues before they impact clients
  • Provide second-level support and work closely with other teams and clients
  • Execute changes with identified risks and mitigation plans
  • Lead client escalations for operational issues
  • Contribute to the change management process
  • Plan and execute approved maintenance activities
  • Audit and analyze incident tickets for quality
  • Produce trend analysis reports
  • Work with automation teams to optimize efforts
  • Coach Service desk and L1 teams
  • Establish monitoring for client infrastructure

Requirements:

  • Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
  • Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
  • Strong planning skills with an ability to adapt to changing circumstances
  • Ability to communicate and work effectively across different cultures and social groups
  • Active listening skills, including paraphrasing and probing for further relevant information
  • Positive outlook and ability to thrive in a pressurized environment
  • Willingness to work longer hours when necessary and maintain a client-focused approach
  • Bachelor’s degree in information technology/computing or equivalent work experience

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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