Cloud Managed Services Engineer (L2) Job at NTT DATA (Mumbai)

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans, ensuring the smooth operation of our clients' cloud infrastructure
Lead client escalations for operational issues, contribute to the change management process, and ensure all changes have proper approvals
Plan and execute approved maintenance activities, audit and analyze incident tickets for quality, and produce trend analysis reports to identify tasks that can be automated, reducing ticket volumes and optimizing effort
Work with automation teams to optimize efforts, coach the Service desk and L1 teams on technical and behavioral skills, and establish monitoring for client infrastructure
Ensure that problems and errors are identified before impacting clients, creating a positive experience throughout their journey with us

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Monitor work queues, resolve incidents in a timely manner, and update tickets
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

Collaboration Managed Services Engineer (L2)

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A moderate knowledge of voice, video, and other collaboration modalities
A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
Experience in managed services and using ticketing tools, preferably ServiceNow
The ability to communicate and work effectively across different cultures and social groups
An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
Competence in planning activities and projects well in advance and adapting to changing circumstances
The ability to maintain a positive outlook and work well under pressure
Willingness to work extra hours when necessary
Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions

Job Responsibility

Proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction
Provide second-level support for incidents and requests of medium complexity
Capture all required and relevant information for immediate resolution
Communicate with other teams and clients for extended support
Ensure continuous service by following through on shift handovers
Plan and execute standard requests and changes with clear identification of risks and mitigation plans
Support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks
Coach and mentor L1 teams to enhance their technical and behavioural skills
Establish effective monitoring setups for client infrastructure
Audit and analyse incident/request tickets and produce trend reports for automation opportunities

Fulltime

Cross Technology Managed Services Engineer L2

The Cross Technology Managed Services Engineer (L2) at NTT DATA is responsible f...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5-7 + years of experience with Nutanix AOS, AHV, and Prism
In-depth knowledge of virtualization (VMware, Hyper-V)
Experience with storage technologies (SAN, NAS, Object Storage)
Strong understanding of cloud technologies (AWS, Azure, Google Cloud)
Excellent troubleshooting and problem-solving skills
Strong communication and collaboration skills
Nutanix certifications (NCP, NCSE) preferred

Job Responsibility

Design, implement, and manage Nutanix clusters for mission-critical applications
Configure and optimize Nutanix AOS, AHV, and Prism
Ensure high availability, scalability, and performance
Troubleshoot complex issues and perform root cause analysis
Collaborate with cross-functional teams for infrastructure planning and deployment
Develop and maintain documentation for Nutanix infrastructure
Stay current with Nutanix updates, releases, and best practices
Mentor junior engineers and provide technical guidance

Fulltime

Cross Technology Managed Services Engineer (L2) - System Automation

The Managed Services Cross Technology Engineer (L2/L3) – Systems Automation is a...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Relevant certifications include (but not limited to) - Microsoft Certified: Azure Administrator Associate
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer
VMware certified Professional: DATA Centre Virtualization
Git, GitHub, GitLab CI/CD, Jenkins, GitHub Actions
Terraform
Ansible
Docker

Job Responsibility

Automate the continuous integration, delivery, and deployment (CI/CD) pipelines (e.g., using Jenkins, GitLab CI)
Manage infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform across cloud platforms
Orchestrate and manage application deployment using Docker and Kubernetes (K8s)
Implement configuration management (e.g., Ansible) for server hardening, patching, and maintaining system state
Design and maintain robust Observability solutions (monitoring, logging, tracing) for production systems
Ensure system reliability, scalability, and performance through automation and proactive tuning
Develop automation scripts (e.g., Python, Bash) to reduce manual operational toil
Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company with experts in more than 50 countries
Access to a robust ecosystem of innovation centers as well as established and start-up partners

Fulltime

Cross Technology Managed Services Engineer (L3)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets
Performing advanced tasks and providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members
Working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail
Analyzing, assigning, and escalating support calls

Fulltime

Cross Technology Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail, analysing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams

Fulltime

Cross Technology Managed Services Engineer

The Managed Services Cross Technology Engineer (L3) is a pivotal role focused on...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
At least 6 years of worked experience in the same or similar role
Seasoned Managed Services experience handling complex cross technology infrastructure
Seasoned experience required in Engineering function within a medium to large ICT organization
Seasoned working knowledge of ITIL processes
Seasoned experience working with vendors and/or 3rd parties

Job Responsibility

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioral skills
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines

Fulltime

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Cloud Managed Services Engineer (L2)

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