Cloud Managed Services Engineer (L1) Job at NTT DATA (Bangkok)

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Service Delivery Manager

The Service Delivery Manager role at NTT DATA requires 8-10 years of IT experien...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, IT, or related field
ITIL v3/v4 Foundation certification required
ITIL Expert/Managing Professional preferred
Certified in incident/problem management or service management frameworks
8-10 years of IT experience with 4+ years in service delivery management roles
Experience managing support operations for AI/ML platforms, cloud services, or SaaS products
Proven track record of achieving 99%+ uptime SLAs in production environments

Job Responsibility

Acts as the primary interface between the customer and the support/vendor organization, ensuring high service availability, operational stability, and continuous improvement of the AI/ML platform
Service Ownership: Serve as the single point of contact for all support and service-related interactions between client team and support/vendor organization
Incident Management: Ensure system uptime (99.5%+ SLA) through timely tracking and resolution of incidents and service requests
Support Operations: Manage and publish weekly support rosters to ensure uninterrupted 8x7 coverage (8 AM to 8 PM, 7 days/week)
Resource Management: Allocate and rotate support staff (15-25 people) to ensure balanced workloads, skill development, and backup availability across L1, L2, and L3 support tiers
Lifecycle Management: Oversee end-to-end incident lifecycle from ticket creation through resolution including logging, categorization, prioritization, assignment, escalations, and closure
Root Cause Analysis: Conduct thorough RCA for critical incidents (P1/P2) and implement preventive measures
Cross-functional Coordination: Coordinate cross-functional teams including DevOps, backend developers, AI/ML engineers, database administrators, and infrastructure support
Service Reviews: Conduct weekly service reviews with delivery teams and monthly business reviews with stakeholders covering KPIs, incident trends, and improvement plans
SLA Management: Monitor and report on SLA compliance (response time, resolution time, uptime)

Fulltime

Cloud Engineer (AWS)

The Cloud Engineer (AWS) role involves managing multi-cloud infrastructure, ensu...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate, GCP Professional Cloud Engineer)
7+ years of experience in cloud infrastructure engineering with hands-on exposure to at least two major cloud providers (AWS, Azure, GCP)
Proficiency in cloud-native services for networking, storage, monitoring, and identity management
Strong troubleshooting and analytical skills in distributed cloud environments
Excellent communication and documentation skills
Experience in cloud cost management and optimization
Experience handling P1/P2 calls and escalations
Able to work in a 24*7 production support model weekend oncall
Able to Help L1 staff in support

Job Responsibility

Multi-Cloud Infrastructure Management: Deploy, manage, and optimize resources across multiple cloud platforms (AWS, Azure, GCP, Tencent, Alicoud, Fujitsu, etc.) ensuring cost efficiency and high availability
Cloud Storage Administration: Implement and maintain scalable storage solutions, ensuring data durability, security, and performance
Networking and Connectivity: Design and manage virtual networks, VPNs, firewalls, routing, DNS, and load balancing across clouds
System Monitoring & Performance Optimization: Utilize monitoring tools (CloudNative e.g., CloudWatch, Azure Monitor etc.) to ensure system reliability and proactively identify performance issues
Patch and Configuration Management: Manage system updates, security patches, and configurations across environments to maintain compliance and performance
Security & Compliance: Implement cloud security best practices, identity and access management (IAM), and ensure compliance with organizational and client security standards
Client Onboarding and Transition: Support new client migrations and transitions to multi-cloud environments, including infrastructure setup, account provisioning, and operational handover
Documentation & Knowledge Sharing: Maintain up-to-date documentation of infrastructure design, configurations, and operational procedures

Digital Engineering Lead Engineer

The Digital Engineering Lead Engineer will oversee multi-cloud infrastructure ma...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate, GCP Professional Cloud Engineer)
7+ years of experience in cloud infrastructure engineering with hands-on exposure to at least two major cloud providers (AWS, Azure, GCP)
Proficiency in cloud-native services for networking, storage, monitoring, and identity management
Strong troubleshooting and analytical skills in distributed cloud environments
Excellent communication and documentation skills
Experience in cloud cost management and optimization
Experience handling P1/P2 calls and escalations
Able to work in a 24*7 production support model weekend oncall
Able to Help L1 staff in support

Job Responsibility

Multi-Cloud Infrastructure Management: Deploy, manage, and optimize resources across multiple cloud platforms (AWS, Azure, GCP, Tencent, Alicoud, Fujitsu, etc.) ensuring cost efficiency and high availability
Cloud Storage Administration: Implement and maintain scalable storage solutions, ensuring data durability, security, and performance
Networking and Connectivity: Design and manage virtual networks, VPNs, firewalls, routing, DNS, and load balancing across clouds
System Monitoring & Performance Optimization: Utilize monitoring tools (CloudNative e.g., CloudWatch, Azure Monitor etc.) to ensure system reliability and proactively identify performance issues
Patch and Configuration Management: Manage system updates, security patches, and configurations across environments to maintain compliance and performance
Security & Compliance: Implement cloud security best practices, identity and access management (IAM), and ensure compliance with organizational and client security standards
Client Onboarding and Transition: Support new client migrations and transitions to multi-cloud environments, including infrastructure setup, account provisioning, and operational handover
Documentation & Knowledge Sharing: Maintain up-to-date documentation of infrastructure design, configurations, and operational procedures

Fulltime

Cloud Engineer

The Cloud Managed Services Engineer (L2) at NTT DATA is responsible for ensuring...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Relevant certifications such as (but not limited to) - Microsoft Certified: Azure Administrator Associate
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer
VMware certified Professional: DATA Centre Virtualization
Zerto, pure, vxrail
Google Cloud Platform (gcp)
Oracle Cloud Infrastructure (oci)
Experienced with Azure, AWS and/or GCP cloud

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime