Cloud Managed Services Engineer (L1) Job at NTT DATA (Bangkok)

Digital Engineering Lead Engineer

The Digital Engineering Lead Engineer will oversee multi-cloud infrastructure ma...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate, GCP Professional Cloud Engineer)
7+ years of experience in cloud infrastructure engineering with hands-on exposure to at least two major cloud providers (AWS, Azure, GCP)
Proficiency in cloud-native services for networking, storage, monitoring, and identity management
Strong troubleshooting and analytical skills in distributed cloud environments
Excellent communication and documentation skills
Experience in cloud cost management and optimization
Experience handling P1/P2 calls and escalations
Able to work in a 24*7 production support model weekend oncall
Able to Help L1 staff in support

Job Responsibility

Multi-Cloud Infrastructure Management: Deploy, manage, and optimize resources across multiple cloud platforms (AWS, Azure, GCP, Tencent, Alicoud, Fujitsu, etc.) ensuring cost efficiency and high availability
Cloud Storage Administration: Implement and maintain scalable storage solutions, ensuring data durability, security, and performance
Networking and Connectivity: Design and manage virtual networks, VPNs, firewalls, routing, DNS, and load balancing across clouds
System Monitoring & Performance Optimization: Utilize monitoring tools (CloudNative e.g., CloudWatch, Azure Monitor etc.) to ensure system reliability and proactively identify performance issues
Patch and Configuration Management: Manage system updates, security patches, and configurations across environments to maintain compliance and performance
Security & Compliance: Implement cloud security best practices, identity and access management (IAM), and ensure compliance with organizational and client security standards
Client Onboarding and Transition: Support new client migrations and transitions to multi-cloud environments, including infrastructure setup, account provisioning, and operational handover
Documentation & Knowledge Sharing: Maintain up-to-date documentation of infrastructure design, configurations, and operational procedures

Fulltime

Cloud Managed Services Engineer

Join a dynamic team as a Cloud Managed Services Engineer, where you'll ensure sm...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration
Experience in Linux Server Administration
Experience in Virtualization Administration
Experience in Server Hardware
Experience in Storage Administration
Moderate experience in managed services
Knowledge of ticketing tools like ServiceNow
Knowledge of management agents
Knowledge of redundancy concepts
Knowledge of supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Ensure meeting service level agreements (SLAs)
Monitor work queues
Resolve incidents in a timely manner
Update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support
Work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans

What we offer

Workplace embraces diversity and inclusion
Place where you can grow, belong and thrive

Fulltime

Cloud Engineer

The Cloud Managed Services Engineer (L2) at NTT DATA is responsible for ensuring...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Relevant certifications such as (but not limited to) - Microsoft Certified: Azure Administrator Associate
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer
VMware certified Professional: DATA Centre Virtualization
Zerto, pure, vxrail
Google Cloud Platform (gcp)
Oracle Cloud Infrastructure (oci)
Experienced with Azure, AWS and/or GCP cloud

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime

Cloud Managed Services Engineer

The Cloud Managed Services Engineer (L2) at NTT DATA plays a vital role in ensur...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration
Experience in Linux Server Administration
Experience in Virtualization Administration
Experience in Server Hardware
Experience in Storage Administration
Moderate experience in managed services
Knowledge of ticketing tools like ServiceNow
Knowledge of management agents
Knowledge of redundancy concepts
Knowledge of supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Ensure meeting service level agreements (SLAs)
Monitor work queues
Resolve incidents in a timely manner
Update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support
Work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans

Fulltime

Cloud Managed Services Engineer II

Join a dynamic team as a Cloud Managed Services Engineer II, where you'll ensure...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration
Experience in Linux Server Administration
Experience in Virtualization Administration
Experience in Server Hardware
Experience in Storage Administration
Moderate experience in managed services
Knowledge of ticketing tools like ServiceNow
Knowledge of management agents
Knowledge of redundancy concepts
Knowledge of supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Ensure meeting service level agreements (SLAs)
Monitor work queues
Resolve incidents in a timely manner
Update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support
Work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans

What we offer

Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

Senior MS Engineer - Linux

The Senior Managed Services Engineer - Linux plays a crucial role in ensuring th...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Moderate level years of relevant managed services experience handling cross technology infrastructure
Moderate level knowledge in ticketing tools preferably Service Now
Moderate level working knowledge of ITIL processes
Moderate level experience working with vendors and/or 3rd parties

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime

Collaboration Managed Services Engineer

The Collaboration Managed Services Engineer (L2) at NTT DATA is responsible for ...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A moderate knowledge of voice, video, and other collaboration modalities
A moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex
Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
A moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
Experience in managed services and using ticketing tools, preferably ServiceNow
The ability to communicate and work effectively across different cultures and social groups
An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
Competence in planning activities and projects well in advance and adapting to changing circumstances
The ability to maintain a positive outlook and work well under pressure
Willingness to work extra hours when necessary

Job Responsibility

Proactively monitor work queues
Identify and investigate issues
Resolve technical incidents to maintain client satisfaction
Provide second-level support for incidents and requests of medium complexity
Capture all required and relevant information for immediate resolution
Communicate with other teams and clients for extended support
Ensure continuous service by following through on shift handovers
Plan and execute standard requests and changes with clear identification of risks and mitigation plans
Support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks
Coach and mentor L1 teams to enhance their technical and behavioural skills

What we offer

Opportunities for coaching and mentoring
Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

Collaboration Managed Services Engineer

The Collaboration Managed Services Engineer (L2) at NTT DATA is responsible for ...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications
3-5 years of experience in managed services
Moderate knowledge of voice, video, and other collaboration modalities
Moderate level of knowledge of Collaboration Applications such as Microsoft Teams, Cisco Webex
Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys Pure Cloud, Nice CX 1, Cisco Webex Contact Centre
Moderate level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies
Experience in managed services and using ticketing tools, preferably ServiceNow
Ability to communicate and work effectively across different cultures and social groups
Ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders
Competence in planning activities and projects well in advance and adapting to changing circumstances

Job Responsibility

Proactively monitor work queues
Identify and investigate issues
Resolve technical incidents to maintain client satisfaction
Provide second-level support for incidents and requests of medium complexity
Prevent breaches of service level agreements (SLAs)
Capture all required and relevant information for immediate resolution
Communicate with other teams and clients for extended support
Ensure continuous service by following through on shift handovers
Plan and execute standard requests and changes with clear identification of risks and mitigation plans
Support automation initiatives by working with automation partners to optimize efforts and automate routine tasks

Fulltime

Cloud Managed Services Engineer (L1)

NTT DATA

Location:
Thailand , Bangkok

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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