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Cloud Managed Services Engineer II

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NTT DATA

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Location:
Thailand , Bangkok

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join a dynamic team as a Cloud Managed Services Engineer II, where you'll ensure smooth cloud infrastructure operations. Leverage your expertise in Windows and Linux server administration, virtualization, and managed services. Collaborate with teams to resolve incidents and enhance client experiences. A Bachelor's degree in IT is required.

Job Responsibility:

  • Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
  • Handle second-line support for incidents and requests with medium complexity
  • Ensure meeting service level agreements (SLAs)
  • Monitor work queues
  • Resolve incidents in a timely manner
  • Update tickets with the tasks performed
  • Identify and analyze issues before they impact clients
  • Provide second-level support
  • Work closely with other teams and clients to extend necessary support
  • Execute changes with identified risks and mitigation plans
  • Lead client escalations for operational issues
  • Contribute to the change management process
  • Ensure all changes have proper approvals
  • Plan and execute approved maintenance activities
  • Audit and analyze incident tickets for quality
  • Produce trend analysis reports to identify tasks that can be automated
  • Work with automation teams to optimize efforts
  • Coach the Service desk and L1 teams on technical and behavioral skills
  • Establish monitoring for client infrastructure
  • Ensure problems and errors are identified before impacting clients

Requirements:

  • Experience in Windows Server Administration
  • Experience in Linux Server Administration
  • Experience in Virtualization Administration
  • Experience in Server Hardware
  • Experience in Storage Administration
  • Moderate experience in managed services
  • Knowledge of ticketing tools like ServiceNow
  • Knowledge of management agents
  • Knowledge of redundancy concepts
  • Knowledge of supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
  • Strong planning skills with an ability to adapt to changing circumstances
  • Ability to communicate and work effectively across different cultures and social groups
  • Active listening skills, including paraphrasing and probing for further relevant information
  • Positive outlook and ability to thrive in a pressurized environment
  • Willingness to work longer hours when necessary
  • Maintain a client-focused approach
  • Bachelor’s degree in information technology/computing or equivalent work experience
What we offer:
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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