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We are seeking a dynamic and hands-on Operational Manager to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines. This is not a purely managerial role. The ideal candidate is expected to actively contribute technically - spending a significant portion of their time working directly on operational tasks in either Network or IAM, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.
Job Responsibility:
Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services
Support onboarding, training, and development of team members
Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM
Provide technical guidance and mentorship to team members
Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles
Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains
Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders
Monitor and report on service performance, operational KPIs, and team productivity
Collaborate closely with the Head of Network, Head of IAM, and Head of IT APAC/MEA to align operational goals with strategic initiatives
Drive continuous improvement initiatives to enhance operational efficiency and service quality
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role
Strong technical background in either Network Infrastructure (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or Identity and Access Management (e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers)
Working knowledge of the complementary domain (IAM or Network)
Solid understanding of GitOps principles and experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar
Proven experience in managing hybrid or remote teams across multiple time zones
Solid understanding of ITIL practices, especially in incident and problem management
Excellent communication, coordination, and stakeholder management skills
Nice to have:
Knowledge of Oracle Cloud Infrastructure (OCI)
Experience working in a matrix organization is a strong plus
What we offer:
Annual bonus
Flexible working
Instant recognition scheme
Access to Udemy for professional and personal learning