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This position ensures installation, upgrade, change control, real-time monitoring, accuracy, coordination, troubleshooting, problem resolution, capacity planning, backup and recovery, and disaster recovery (DR) architecture, design and planning for systems supported. Experience with industry leading scripting/automation toolsets and product suites. 24x7 availability in an OnCall rotation is required. This position requires comprehensive knowledge within a functional area. Work is performed under general direction and is reviewed upon completion for adequacy in meeting objectives and to ensure compliance with processes, standards and policies of the organization. Provides technical solutions to a wide range of difficult and complex problems. Solutions are imaginative, thorough, practical, and consistent with the objective of the organization. May train and mentor less experienced professionals.
Job Responsibility:
Serve as a primary resource for the design, administration and monitoring of our physical and cloud-based Infrastructure systems and technologies
Maintain understanding of future direction of technologies and products for application or IT systems supported
Analyze, administer, modify, configure and lead patch management for multiple, complex, and/or advanced operating systems
Design, implement and provide real time support and updates for servers and datacenters
Plan or support all phases of moderately complex projects
Implement consistent project management processes and standards for area of specialization
Provide project cost estimates for consideration in functional budget
Provide input to planning groups on the impact of prospective upgrades and work effort required
Perform impact analysis of new or expanding systems and coordinate with personnel to determine upgrades necessary to meet service level requirements
Ensure a high degree of accuracy, coordination and administration of respective data centers, systems and applications
Assist in coordination, and monitoring of systems and system software for problems or needed modifications
Install and upgrade application & infrastructure systems (i.e. operating systems, storage systems, Data Center hardware) independently
Maintain systems including installation of patches, performance monitoring, capacity planning, and tuning
Establish, test, and implement procedures for application or data backup and recovery
Develop, test, implement, and maintain disaster recovery infrastructure, plans and procedures
Provide direction to less experience administrators or technicians on department processes and complex technical issues
Provide 24x7 coverage via an OnCall rotation
Requirements:
Bachelor’s Degree in Information Systems, Information Technology, Engineering, and/or related discipline (or additional three (3) years' directly related experience in lieu of a degree)
Minimum of five (5) years' of directly related experience
Comprehensive knowledge of Microsoft Server technologies 2016, 2019, 2022 including installation, support and management
Comprehensive knowledge of Linux server environments and OS installation & management
Comprehensive knowledge of most aspects of IT design & administration for on-prem, private cloud and public cloud solutions
Comprehensive experience with multiple toolsets and technologies: Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Windows Severs, Linux Servers, AWS SysOps, VMware vSphere (ESXi)/NSX, Dell Hardware, Rubrik, Solarwinds monitoring, Azure, AWS, other Cloud based computing
Comprehensive knowledge of fundamental networking/distributed computing environment concepts, such as TCP/IP, DNS and DHCP
Comprehensive knowledge of DevOps toolsets, such as GitHub, Terraform and Ansible
Strong analytical skills and experience
ability to recognize, analyze and solve complex problems
Ability to coordinate the work of third-parties
Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw conclusions
Ability to distill data and analysis into high-level reports and summaries
Ability to discern data inaccuracies through technical experience and knowledge
Ability to develop system solutions for operational problems
Ability to write technical instructions in the use of programs and/or program modifications
Ability to plan, implement, test, and troubleshoot system software
Strong collaboration skills
Strong oral and written communication skills
Strong organization and process improvement skills
Ability to effectively handle pressures and demands of deadlines and competing priorities
Ability to handle confidential information and material with the highest degree of professional responsibility
Ability to interact with internal business partners at a senior and management level
Ability to prioritize tasks to meet business needs
Ability to learn and utilize a working knowledge of broad business environment, energy industry, and corporate operations
Ability to interact in a team environment
Proficient use of Microsoft Office Suite
24x7 availability in an OnCall rotation is required
Nice to have:
Experience planning and executing migration of on-premises to cloud based server environments