Cloud Infra Engineering Lead Job at Citi (Chennai)

Job Description

The Infrastructure Technology Lead Analyst is a senior level position responsible for leading a variety of infrastructure-Storage related operations with respect to SDS storage and object storage operational and implementation of engineering configurations. The activities include the design, acquisition and deployment of hardware, software, and network infrastructure in coordination with the Technology team. The job required in-depth knowledge in supporting software defined storage (SDS/Object) and expected to provide follow-the-sun support model, day to day management of SDS/Object estate from availability, performance, risk and control, capacity management, monitoring, regulatory compliance and infra stability.

Job Responsibility

Create complex project and task plans related to operational initiatives such as version upgrades, service improvement plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide follow the sun operational support model related to SDS and Cloud object storage
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

12-15 years of relevant experience in a Storage Operations role with sound knowledge of software defined storage and Cloud object storage
Proficient in software defined storage like Dell PowerFlex, power scale, and IBM cloud object storage, netapp StorageGrid solutions
Experience working in Financial Services or a large complex and/or global environment
Sound knowledge of RHEL operating system, VTM remediations/patch installation, firmware upgrades, and troubleshooting experience in a complex software defined storage estate and Cloud object storage estate
Design testing approaches, complex processes, reporting streams, and creating automation of repetitive tasks using shell scripting, Pearl scripting, C scripting, ansible and python scripts
Provide technical/strategic direction and act as advisor/coach to lower-level analysts
Perform hardware capacity forecasting, planning and utilization monitoring
To analyze and apply patches / code upgrade, enhancements and perform management tools upgrades
Apply new technology and processes to improve system operation, supportability, recoverability, availability and performance
Ensure compliance to Citigroup Information Technology Management Policies (CITMP) and Standards
Implement network configurations for Software defined backbone VLAN and collaborate with network team
Project Management experience or experience in working in complex datacenter project and technology refresh projects
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process changes and improvement
Bachelor’s/University degree or equivalent with relevant working experience
Ability to develop automation and AI based tools using ansible and coding platform mentioned in the job description
Able to review code releases, code/version testing, implementation, post implementation checks, to ensure business applications are stable
Strong knowledge and expertise on operating system IBM AIX, Redhat, Windows and virtualization platforms
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline

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Cloud Infra Engineering Lead

Job Description

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