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Cloud (GCP) Engineer III

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Rackspace

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Location:
India , Gurgaon

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a highly skilled Level 3 GCP Support Engineer responsible for providing advanced technical support, incident management, and change management for mission-critical cloud environments hosted on Google Cloud Platform (GCP). The ideal candidate will have deep hands-on expertise across GCP services, strong automation and IaC skills with Terraform, and the ability to troubleshoot complex multi-layer cloud infrastructure issues.

Job Responsibility:

  • Act as the primary escalation point for complex incidents requiring deep technical analysis
  • Troubleshoot and resolve priority P1/P2 issues related to compute, storage, networking, databases, IAM, Kubernetes (GKE), logging/monitoring, and cloud security
  • Perform detailed root cause analysis (RCA) and implement permanent fixes to avoid repeat incidents
  • Liaise with Google Cloud Support to escalate vendor-level issues where necessary
  • Ensure SLAs, SLOs, and incident response times are consistently met
  • Plan, validate, and implement controlled changes in production and non-production environments following ITIL processes
  • Perform impact analysis, risk assessment, and rollback planning for all assigned changes
  • Maintain change documentation and ensure compliance with organizational and audit standards
  • Manage, configure, and optimize core GCP services—Compute Engine, Cloud Storage, VPC, Cloud SQL, Cloud Run, GKE, Load Balancers, Cloud Functions, and IAM
  • Monitor platform performance and troubleshoot reliability, performance, and capacity issues
  • Implement cost optimization strategies and assist with budget and quota management
  • Maintain logging, monitoring, and alerting via Cloud Monitoring, Cloud Logging, and third-party tools
  • Build, maintain, and enhance infrastructure-as-code (IaC) templates using Terraform
  • Standardize deployments and enforce modular, reusable Terraform code structures
  • Integrate Terraform with CI/CD pipelines for automated provisioning
  • Conduct security and compliance reviews for Terraform builds and cloud resources
  • Develop scripts and automations using Python, Bash, or Cloud-native tools to reduce manual operational overhead
  • Identify opportunities for service improvements and drive optimization initiatives
  • Create runbooks, SOPs, and automation frameworks to streamline repeated tasks
  • Implement and maintain GCP security best practices, including IAM least privilege, VPC security, firewall rules, CMEK, and security posture management
  • Assist in internal/external audits and ensure cloud environment compliance with organizational policies
  • Monitor and respond to security alerts, vulnerabilities, and threats
  • Maintain comprehensive documentation for infrastructure, procedures, incident reports, and change logs
  • Mentor junior engineers (L1/L2) and conduct knowledge transfer sessions
  • Contribute to technical architecture reviews and best-practice recommendations

Requirements:

  • Minimum 5+ years of hands-on experience in Google Cloud Platform support and administration
  • Strong understanding of GCP architecture, networking, security, IAM, compute, storage, and container services
  • Proven experience handling 24×7 support, on-call rotations, and production-critical workloads
  • Advanced proficiency with Terraform for IaC, including modules, workspaces, and GCP providers
  • Hands-on experience with CI/CD tools such as Cloud Build, Jenkins, GitLab, or GitHub Actions
  • Strong troubleshooting skills across Linux, networks, APIs, and cloud-native services
  • At least one active GCP Associate/Professional certification is mandatory
  • Deep understanding of ITIL processes (Incident, Problem, Change Management)
  • Strong communication, analytical thinking, and technical documentation skills

Nice to have:

  • Experience with Kubernetes/GKE cluster operations and troubleshooting
  • Familiarity with monitoring and observability tools (Datadog, Prometheus, Grafana, ELK, etc.)
  • Python/Go scripting experience

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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