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The role requires an understanding of Cloud Platforms Technologies and Services, Agile methodologies (Scrum, Kanban), Terraform, GitHub and IT Operations based on ITIL Framework. The role’s primary focus is to provide build and operations expertise with a high focus on automation in areas such as performance, monitoring, logging, security, backups/HA/DR, compliance, and ensuring the operations processes and standards are maintained in production.
Job Responsibility:
Perform special projects or tasks in a timely manner, as assigned by Product Manager or Management
Support Multi-Cloud Platforms - GCP, Azure, AWS
Work with development and product management teams to transition and operate cloud-based workloads
Continually review and recommend improvements to operational processes and procedures
Look for opportunities to automate anything and everything
Ensure Monitoring and Alerting Standards are tested in transition and followed in production
Ensure migrated workloads maintain compliance with Security and Governance standards
Ensures the health of the service meets defined service level expectations
Participate in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement
Support automation solutions for source, deploy, pipeline, configuration management
Other duties include documentation and service request fulfillment
Requirements:
1 or more Year of experience with GCP, Azure or AWS, certification desired
3 Years of experience with Enterprise ITIL Processes
3 Years of experience with monitoring enterprise systems
3 Years of experience in data center domains (server, network, storage, security)
3 Years of experience with server and directory service technologies (Windows, Linux, AD, DNS)
Excellent organizational skills, and oral and written communication skills
Security compliance experience such as ITIL, PCI, ISO 27001 or SOX
Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
Ability to apply critical thinking to all aspects of the position
Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities