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Helpcare AI Logo Helpcare AI · IT - Software Development

Cloud Engineer (SRE)

United Kingdom, London · Job Posted May 05, 2026
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Job Description

We're looking for a Cloud Engineer (Software Reliability Engineer) to join the growing team at Heroic Labs. Our Cloud/SRE engineers run the Heroic infrastructure which powers many thousands of games in the world. You'll be building both the infrastructure and the gateway access (Heroic Cloud) which interact with it. We believe that in order for a Cloud/SRE engineer to be successful, they must have very good working knowledge of internals of Postgres (think: 'almost' building an extension for Postgres), as well as very in-depth technical knowledge of GCP, AWS and Azure.

Job Responsibility

  • Manage in-cluster Postgres instances
  • Build, operationalise and maintain the infrastructure on Kubernetes
  • Build Heroic Cloud services (in Go)
  • Join the on-call rota for potential callouts
  • Recognize patterns among user issues and suggest ways to improve our product and offerings
  • Partner with Documentation, Product, Sales, and Engineering teams to guide improvements
  • Help develop and iterate on our support processes and systems

Requirements

  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Go
  • Google Cloud
  • Kubernetes
  • PostgreSQL
  • 3+ years of experience hosting Postgres (not just using Postgres)
  • 4-7 years of experience working with AWS/GCP and Azure
  • Experience building games or tinkering with game engines at a deep level
  • Experience with databases and data design, specially PostgreSQL databases
  • A degree in Computer Science or other technical major
  • Optional, but strongly recommended: Experience with Go language

Nice to have

Experience with Go language

What we offer

  • Competitive salary
  • Unlimited vacation policy
  • Company requires you to take at least 2 weeks off each year (and observe local holidays)
  • At least yearly company all-hands and getaways
  • Pick your own equipment
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