Cloud Business Consultant Job at Rackspace (Mexico City)

Job Description

Rackspace is seeking a Cloud Business Consultant to join our Cloud Optimizer team. Cloud Optimizer is a managed service focused on helping customers efficiently orchestrate their cloud resources. The attributes that make the cloud such a powerful source of technological innovation—on-demand provisioning, scalable, and elastic resources, the sheer velocity of newly launched and improved service offerings—also make cloud management a unique and complex challenge. The goal of the Cloud Optimizer team is to help our clients develop into more mature and innovative consumers of the cloud. On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. If you have experience as a CSM (Customer Success/Service Manager), TAM (Technical Account Manager), BA (Business Analyst), Financial Analyst, or Technology Consultant and you are looking to extend your skills, then we want to talk to you!

Job Responsibility

Be comfortable working with data and presenting conclusions clearly
Provide general support of technology products and services
Engage with customers, understand their needs, and help them accomplish their goals
Represent Rackspace to 10-15 enterprise cloud customers
Prepare in-depth analysis using big data and present to high-level stakeholders at our largest clients and provide supporting documentation and reports for those reviews
Work with other Rackspace teams (professional services and managed services) to support the delivery of cloud management projects and support best practices
Provide financial analysis of client cloud spend including trend reporting, identification of opportunities for cloud optimization, and outlining recommendations and proposals for optimization projects
Demonstrate knowledge of the AWS platform, guiding each client in their utilization of AWS services
Onboard services new Rackspace Cloud Optimizer customers
Support the sales team in new business activities, as needed
Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc

Requirements

Must have a cloud certification such as AWS Cloud Practitioner, Azure Fundamentals, or GCP Digital Leader
3+ years' experience supporting technology products or services in some capacity
Must be able to “talk tech” credibly with engineers and developers
Customer relationship management with some experience directly managing key stakeholder relationships
Data analysis and the ability to turn data into insights
Ability to work with our data visualization portal and easily grasp day-to-day tasks such as trend analysis and anomaly detection
Must be a pro-level user of Excel and be comfortable creating summaries and visuals (pivot tables and charts) to support ad-hoc report delivery
Proven ability to lead meetings with C-level executives
Ability to prepare clear and concise documentation (MS Word, PowerPoint)

Nice to have

Familiarity with any advanced data analysis tools is a plus but not required
for example: Tableau, Alteryx, PowerBI, SQL, etc
We do not require any specific experience with the AWS, Azure or GCP platform (we will teach you), but if you have some, that is also a plus
Similarly, experience using a cloud management platform (AWS Cost Explorer, CloudHealth, CloudCheckr, CloudAbility) is a plus but not required
Demonstrated ability to cross-sell and up-sell is a major plus

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