Cloud and Infrastructure Manager Job at British Airways (London)

Cloud and Infrastructure Manager

British Airways

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Reporting directly to the Head of Service Operations and Infrastructure, the Cloud and Infrastructure Manager will lead the strategy, delivery and continuous improvement of IAG Cargo’s Infrastructure services in support of the strategic and operational business requirements of the organisation and its customers. This is a critical, senior and visible role taking accountability for a series of complex services and programmes of work delivered within Cargo IT and in a diverse supplier ecosystem.

Job Responsibility:

Define and implement infrastructure and cloud strategies to support business growth, transformation, and operational resilience
Lead the management of a hybrid environment, including AWS services (EC2, VPC, S3, RDS, etc.) and on-premises infrastructure (servers, storage, networks)
Lead a team across Cargo IT and multiple suppliers to deliver resilient, robust services leveraging our infrastructure and network, while driving a culture of service excellence and continual improvement
Ensure systems are available, scalable, and performant through proactive monitoring, maintenance, and incident response
Enforce security policies and regulatory compliance across both cloud and on-prem environments
ensure proper identity and access management
Manage a cross-functional team of engineers and administrators
support career development and foster a culture of excellence and accountability
Work closely with cloud providers, hardware vendors, and internal stakeholders to ensure service alignment and delivery
Monitor and optimize infrastructure usage and cloud spend, ensuring efficient allocation of resources and adherence to budget. Foster FinOps adoption across the business
Support Cyber Security in efforts to maintain and test robust disaster recovery and business continuity plans for all critical systems
Act as the principal decision maker around network & infrastructure upgrades, capability enhancements, supplier selection and incident resolution
Lead the provision of infrastructure services to the IAG Cargo business, including availability & capacity planning alongside facilities and networks operations
Lead the successful delivery of network & infrastructure projects for Cargo, across its main hub locations
Ensure that IAG Cargo’s IT facilities, including computer rooms, data room and comms rooms, are of the required standard to support the IT estate and meet both current and future requirements
Management of 3rd parties engaged in the delivery of infrastructure services and projects
Supplier engagement to ensure best performance at best value for our network and infrastructure services, ensuring all contractual obligations are delivered
Accountability for ensuring tooling is in place to provide real time observability across the infrastructure and network estate enabling accurate health assessment and early detection and resolution of issues
Accountable for the safe, secure, resilient running of the infrastructure and networks service, ensuring that all established protocols are adhered to
Provide leadership and guidance in support of the delivery of a number of broad and complex projects
Build a strong relationship with the cyber security team to ensure smooth infrastructure service operation
Accountable for the IAG Cargo IT infrastructure, comprising of both on-premise and Cloud (AWS), including availability and capacity planning, and infrastructure-led projects and initiatives
Primary point of contact for audit and accountable for networks and infrastructure-based audit remediation activity in relation to Cargo IT

Requirements:

Educated to degree level, or equivalent qualification
ITIL or similar qualification in Service Management
Senior level IT leadership, gained in a complex global organisation
Proven experience managing hybrid cloud environments (AWS + on-prem)
Strong technical expertise in AWS services and cloud-native architectures
In-depth knowledge of data center operations, virtualization, networking, and storage
Experience with infrastructure-as-code (Terraform, CloudFormation) and automation tools (Ansible, CI/CD pipelines)
Solid understanding of ITIL practices, especially around availability, capacity, and incident management
Demonstrated ability to lead and motivate technical teams in fast-paced environments
Proven and demonstrable track record of successfully managing and leading an IT Infrastructure function within a multinational environment
Proven track record of working in a multi-vendor environment across regions
Proven ability to lead and motivate teams, improving quality and efficiency in a collaborative environment, with experience of building and managing operational and infrastructure teams
Demonstrable service management experience and delivery of results in an operational or service delivery role
Experience working within a hybrid IT environment consisting of on-premise, Amazon Web Services (AWS) and 3rd party SaaS / PaaS solutions
Extensive Operational management experience of a shared services operating model
Fluent English

Nice to have:

Experience working in the Logistics, Freight, Courier industry
Experience of major technology and business change programs
Experience of operating across multiple countries and cultures

What we offer:

A hybrid environment with 3 days a week in the office and two from home
Unlimited basic and premium standby tickets on British Airways and group airlines
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
Flexible bank holiday policy
Access to LinkedIn learning and Rosetta Stone Language courses
Free onsite gym facility
Access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

British Airways - All Job Offers

Job Link Share:

Cloud and Infrastructure Manager

British Airways

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:United Kingdom , London

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 22, 2026

Expiration:February 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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